Editorial and review policy
Every fact has a source and a date. Here is how we get them, and how we keep them honest.
Facts and sources
Licensing and inspection information comes from the state regulator and links to the official record. Prices are observations: each one records whether it was quoted to us by the community, published on the community's own materials, or estimated from comparable observations, and the date we observed it. We never present an estimate as a quote.
Missing information
When we do not have a fact we say “Not confirmed.” Missing information is never scored against a community and never filled in by guesswork.
Guides
Guides carry a named author and a publication date. Where a guide touches care, licensing, or health, a qualified reviewer is named. Sources are listed at the end. Drafting tools may help organize research, but nothing publishes without a named author and a source list, and no guide invents local experiences, clinical judgments, or statistics.
Reviews
We publish first-party reviews only: residents, former residents, and family members with firsthand experience, labeled by relationship. Tour experiences are labeled as such. We do not display third-party review aggregates or facility-supplied testimonials as reviews, we do not buy reviews, and we do not remove a legitimate negative review because a community asks.
Independence
Referral agreements do not influence which communities appear, how they rank, what guides say, or which reviews are shown. The people who write guides do not negotiate agreements.
Corrections
Every community profile has a “Report inaccurate information” link. Reports are reviewed by a person and the profile shows the date of its last verification.