Assisted Living
Brookdale Arrowhead Ranch
5861 West Beverly Lane, Glendale, AZ · No verified reviews yet
This community does not currently have a referral agreement with PlaceWisely. We still relay your request at no cost.
Est. $3,950 to $6,250/mo
Brookdale Arrowhead Ranch Reviews
No PlaceWisely verified reviews yet, and 52 reviews on Google averaging 4.3 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Management and turnover4 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 52-review average is 4.3 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified4.3★★★★★52 Google reviews
See all on Google ↗
Harli Klein★★★★★a year agoThis isn’t senior living. it’s suffering.
My grandmother’s 2nd-degree burns prove it
That wasn’t a typo. And yes, you read it right.
My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans.
Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked.
The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report.
For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help.
And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction.
Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags?
Food served at scalding, unsafe temperatures
No immediate care or family notification after serious injuries
Basic dignity and personal care neglected
Leadership instability and no accountability
Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.
Albert Santillan★★★★★11 months agoOur mother has been a resident of Brookdale Arrowhead Ranch for the last six and a half years. Our family is extremely happy with the level of care and assistance she has received from her caregivers during this time. The entire staff is very caring, polite and respectful to our mother and our family.
The health and wellness care she receives has always been outstanding as they keep us informed about our mother’s health and are quick to respond to any of our medical concerns. Her newest health coordinators, Akemi and Lawrence, continue to provide the quality of attention we are accustomed to. Her med-techs Bahra and Resty always go out of their way to keep us informed about any personal needs or changes in mom’s wellness.
Kim, Bookdale’s program coordinator, always personally encourages mom to participate in the various activities Brookdale provides. Her caregivers always greet her with warm smile, are attentive to her personal needs and provide a clean and safe environment for her.
It is reassuring to our family that the administration and staff at Brookdale are providing for the needs and welfare of our mother on a daily basis!
Anna S★★★★★6 months agoReferred to Brookdale by a family member and did an impromptu walk-in visit hoping for a tour of this community. INSTANTLY smacked in the face by the smell of urine. I was looking around while waiting for reception to finish on the phone, (at least she was professional- hence the one star) and the floors were horrendous, stained and filthy. I decided to start exploring on my own and overheard comments from staff about being “short staffed again.” As I was leaving the receptionist was off the phone and this time I asked for the executive director to introduce myself but Dora wasn’t available (for a walk in/tour? Not a great impression). The concierge tried to get me to speak with a sales associate, but I declined. The sales person doesn’t run the building, I wanted to speak to the head honcho. I grabbed her business card and called later in the day as well as the following day but can’t seem to EVER get through to Dora.
Dirty, understaffed, and leadership clearly isn’t around. No chance I’m moving a family member here. I didn’t realize Brookdale had taken such a nose dive. Truly disappointing.
sonja rivera★★★★★4 months agoThis place is a joke. We went in toured and filled out all the paperwork. They assessed my grandpa and stated they accepted him and had a room for him. While we waited for the documents to be completed by his current doctor I received 3-4 calls a week asking about the documents. Once I finally received and dropped off the last of the documents we confirmed a move-in date. We were set to move him on a Saturday and let his current facility know we would we moving him. We bought him items for his move into Brookdale and everything was set. Until Thursday afternoon when I was sent a Text message saying don't move your grandfather from the other place. That was it, no follow-up, no phone call, no explanation. Once I finally received a phone call after multiple texts and phone calls trying to figure out what was going on. They stated that the nurse that evaluated him didnt complete a thorough evaluation and he would need to be reassed in 30 days. After we spoke further Darren stated he would run our conversation up to the director and get back to me. It is now Monday and I have not heard back from them. Our case manager tried reaching them and the director refused to speak to her.
Our family has been stressed all weekend not knowing what was going on or why this is happening. How could a care facility that claims they take the family and the community members needs and care with compassion and priority. This treatment is completely unprofessional and heartless.
Joshua Pleasant★★★★★10 months agoAs a hospice partner caring for patients at Brookdale Arrowhead Ranch, we have had the distinct pleasure of collaborating with an exceptional team dedicated to providing compassionate, comprehensive senior care. Our experience has been consistently outstanding across both their Assisted Living and Memory Care units.
We want to specifically recognize the remarkable leadership and dedication of three individuals who exemplify the heart of this community:
Dora, the Executive Director, sets the tone for excellence with her vision and commitment to resident well-being. Her leadership creates an environment where quality care isn't just promised—it's delivered daily.
Akemi, the Director of Health and Wellness, brings expertise, compassion, and meticulous attention to our patients' complex medical needs. Her proactive communication and collaborative approach make coordinating care seamless and ensures our patients receive integrated, person-centered support.
Lawrence, the Resident Care Coordinator, is the backbone of day-to-day care operations. His genuine commitment to each resident's comfort and dignity is evident in every interaction, and his responsiveness to our partnership needs has been invaluable.
As a healthcare partner, we've witnessed firsthand how Brookdale Arrowhead Ranch prioritizes not just the physical care of residents, but their emotional and spiritual well-being too. The facility is immaculately maintained, the staff is professional and compassionate, and the activities and dining options create a vibrant community atmosphere.
If you're seeking a senior living community where your loved one will receive exceptional care with genuine compassion we wholeheartedly recommend Brookdale Arrowhead Ranch.
Reviews and rating from Google, shown as Google publishes them for Brookdale Arrowhead Ranch. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section