No PlaceWisely verified reviews yet, and 30 reviews on Google averaging 4.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Dining and food2 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 30-review average is 4.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Finding Heritage Lane for our brother has been life changing for our entire family. He has now been there for almost two years. The staff is phenomenal with every person being competent and highly trained, loving, compassionate and considerate. Thoughtful food and menu choices have been a highlight in controlling weight and blood sugar fluctuations. This is a close-knit community that is truly a family of caring residents and staff. Recently our brother was sick and needed hospitalization. A person from the staff regularly visited him in the hospital and facilitated transfer back to Heritage Lane. After searching country-wide for a facility, Heritage Lane is truly one-of-a-kind and a blessing for our brother to call home.
Bill (family member)
We have an extremely complex special needs son, with a myriad of unique mental and behavioral challenges. He's been at numerous care facilities over the past 30 plus years, including home care, group homes, private facilities and state run facilities. All of which failed to provide the proactive and hands on support he needs to keep him and the community safe. Heritage Lane is the ONLY place, through their unique Milieu therapy approach, that has positively impacted our son's life and his future. We are so thankful for the visionaries that created this truly transformational approach to working with adults such as our son. We are also thankful for the providers and staff at Heritage Lane--they are truly hands-on daily caregivers and therapists (and super great cooks by the way!), that address all facets of life: behavioral modification, life skills, personal hygiene, money management, healthy food choices, peer interaction, nursing, and beyond. THANK YOU!
Heritage Lane is a very special place for those needing independence yet guidance to help them navigate through their SMI journey. On site, psych, therapy, clinical. It has everything the behavioral Assisted Living would need to be successful.
Heritage Lane is an amazing community that changes lives. I have personally seen residents grow and develop over the 8 years I have been a part of Heritage Lane. The structured behavioral program not only positively impacts residents, but also their families. If you want to see the positive outcomes this program produces, take a moment to watch the resident success stories on the Heritage Lane website. The testimonials of the residents and the families speak for themselves. Heritage Lane is an incredibly unique community that has made a lasting impact in my life.
Great facility with a caring staff. My sister was a resident at Heritage Lane for 8 years. The owner and staff treated her like family. They provided a caring environment and dealt with health and behavioral problems promptly. The family was kept informed through regularly scheduled family conferences and immediate communications if she had any trouble. The facility common areas, residents rooms and restrooms are clean and well kept. We were blessed that our sister had such a great environment for so many years.
Reviews and rating from Google, shown as Google publishes them for Heritage Lane Behavioral - East. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Heritage Lane Behavioral - East. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
