We were looking for the perfect place to call home for my father in law and we hit the jackpot! Thanks to Abigail, Rose and the rest of the team for making Rafaels transition so easy. They are with you every step of the way to ensure your loved one gets the best care and is helped as much as they need! They really try to get to know your loved one and will ask you questions to ensure that they are treated well and to their liking. Thank you so much for all of your help and we look forward to many visits!
We were sold on Mosaic during our tour and everything seemed great, until we moved our loved one in. He was allowed to sit in filthy briefs for hours on end and his room was never properly cleaned. If there was urine on the floor, they would keep mopping the urine with a wet mop around the tile of the room. We as a family visited at least four times a week and pretty much every single time we were there, he was a mess. We constantly brought this to the staff’s attention, and were promised things that never came true. After six weeks, we had to move him out. There were emergency buttons to push in the bathroom and by the residents door, which never worked. Whenever we would bring this up to their attention, they would comment it’s being worked on. The majority of the time visiting him there were only one or two caregivers to be seen and other times there weren’t any on the floor. Most of his shoes and several of his clothes went missing, but were found days later. They wouldn’t tell us where they were. There seems to be a huge turn over of employees as well. I have picture after picture of his living conditions, but all I can tell you if you’re considering memory care is to avoid Mosaic Scottsdale at all costs. The sales employee there had her father there and which was one of the reasons it helped sell me on the place and then I found out that she moved her father out. That told me a lot.
I have often observed respect, individuality and encouraging self reliance with those that reside here.There are spaces set aside to recognize each persons unique abilities that are designed to support memory. The activities at this community stimulates the senses and cognitive function. The use of learning and engagement continues to be a mechanism of socialization. The food is is very tasty and recommend family and friends to come and break bread.
The care that’s is given is the best I have seen. I strongly recommend this community for your loved one that may need some assistance with memory care.
The majority of the staff are very welcoming, kind, helpful and truly a pleasure to interact with. There are many positive experiences I have had with my mom being at Mosaic Gardens.
Turnover, short staffing has been a norm for a few months and resident care is not up to par.
My mom has been left sitting in soaking wet clothes for hours at a time. Today she had not been changed in almost 7 hours upon my arrival.
My brother and I visit 4-5 times a week and are distraught at the conditions we find our mom in.
We have had 3 conversations with Kayla, the new ED and no solutions have been implemented.
I know no one will ever love or care for your parent the way you do, but it’s comforting to know there’s a place where people are truly seen and heard. At Mosaic Gardens Scottsdale, I’ve often witnessed staff calling residents by name, offering hugs, sharing kind gestures, and even receiving kisses from residents in return.
My mother has been at Mosaic Gardens for six months. The transition hasn’t been easy, but the staff have worked hard to ease the burden. Each team member brings a special gift—whether it’s sitting with residents, talking with them, offering an activity, or taking them for a short walk. I’m especially grateful for the staff who take time when my mom is struggling, allowing her to sit in their office, talk, or find comfort in simple activities.
Caregiving is never easy, but I truly believe the staff here do their best every day. Families are encouraged to be involved as well, and I’ve appreciated being welcomed into the Mosaic Gardens community. They even hold monthly Town Hall meetings where input is taken seriously, and changes are made with residents and families in mind.
This is my first experience with a memory care facility, so I have nothing to compare it to—but I deeply appreciate the effort, care, and compassion shown here. While no place is perfect, Mosaic Gardens has been a blessing for my mom and our family.
Reviews and rating from Google, shown as Google publishes them for Mosaic Garden Memory Care at Scottsdale. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
