Assisted Living
Ocotillo Place
3327 North Civic Center Plaza, Scottsdale, AZ · No verified reviews yet
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Est. $3,950 to $6,250/mo
Ocotillo Place Reviews
No PlaceWisely verified reviews yet, and 29 reviews on Google averaging 3.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Communication with family3 of 5 reviews
Management and turnover3 of 5 reviews
Dining and food2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★1
1 ★0
Google shows its five most relevant reviews; the 29-review average is 3.5 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified3.5★★★★★29 Google reviews
See all on Google ↗
Jolene Phelps★★★★★3 months agoI can’t speak well enough about Ocotillo Place! Our family had to make the difficult decision to put my mom into an assisted living facility. We searched all through out the Phoenix Valley for a good place for our mom. We found Ocotillo Place to be the cleanest place with the friendliest staff. They even let us come in and paint her room and decorate it just like likes it. She has been there now for 5 months and it was the best decision! The staff treats her so lovingly and like family! They take such good care of her and are so communicative with us to let us know if there is anything she is needing or if they are seeing changes in her we should be aware of. When we have a concern they respond immediately! She is receiving care all day long that we were just not able to give. We as a family visit her nearly daily and we feel so blessed to have found Ocotillo Place!
Jay T.★★★★★2 months agoMy great grandmother currently lives at this assisted living community, and I truly cannot say enough wonderful things about the care she has received. I’ve personally seen the positive changes from the previous management to the current management, and the difference has been incredible.
Michelle genuinely cares about the residents and their well-being, but I especially want to shine a light on Jackie, the RCC. She has been incredibly communicative with our family regarding my great grandmother’s care, and it is very clear that she truly cares about her residents.
My great grandmother is treated with so much kindness, compassion, and respect. The staff has made her feel like she is part of their own family, and that means more to us than I can put into words. Every time I visit, she tells me how happy she is. She has even mentioned how much the food and the menus have improved, and overall, the atmosphere feels much more welcoming and home like.
As a family member, having the peace of mind that your loved one is happy, cared for, and treated with genuine compassion is priceless. I would absolutely recommend this community to anyone looking for a warm and caring home for their loved one.
shea alexis★★★★★2 months agoThe changes that have been made at Ocotillo Place have been very noticeable and greatly appreciated. Since the changes in management, there has been a renewed sense of care, compassion, and dedication throughout the community.
Our new Executive Director, Michelle, is incredibly attentive and genuinely cares about our residents, the level of care they receive, and creating a warm, loving environment throughout the community. It has been wonderful to see the positive impact her leadership has had.
If you’re looking for an assisted living community for someone in your family, I highly recommend checking out Ocotillo Place. Schedule a tour, meet the staff, and see firsthand the people who dedicate their days to providing love, compassion, and quality care to our wonderful residents.
ItGirl Diva★★★★★3 months agoStaff who takes care of my grandmother are attentive. The food is not fit for a homeless person to eat much less a resident in hospice like my grandmother. My grandmother has been a tenant here at ocotillo since March 14th 2022. The food it’s disgusting and often times I have to bring her food so she can eat. I sign in and can be seen on camera going through the front lobby most visits to buy her food. Not understanding why those who make decisions for ocotillo will budget for the exterior to be repainted yet the food going into tenants is literally DISGUSTING. I will start a tik tok account to post “what tripe did ocotillo assisted living serve to people today?” I’m delighted for owners of this place to come on over and sit with us in dining room or join my grandmother June any meal any day of the week to feast on the tasteless mush they expect her to eat. The state needs to know how inadequate the food here is for nutritional needs. Should probly report to authorities. Anyone looking to place loved one in care here needs to know how awful the food here is day to day. Despite meetings, pleas, suggestions with residents the quality of food is poor. I was served a glass of spoiled milk last year and could speak up. It’s possible your loved one cannot. I cannot stress enough how it feels shady and underhanded that money for the food here is being misappropriated. That’s fraud. That’s ocotillo. Anyone want to come find me, Sherene and eat with my grandma and talk with me- I’m June’s granddaughter in room 162. Vineyard Park officials you heartless penny pinching skimps are more than welcome to dine on swill served to the tenants here to experience how food that’s too burnt, tasteless, expired, still frozen in the middle chicken nuggets, P and J sandwich with no peanut butter served to all watered down diluted juice, straight from a can vegetables filled with sodium no nutritional value- I could go on and on but PLEASE someone call the authorities as OCOTILLO PLACE is not up to code on quality of food or the way food is prepared. The people who own this place - come live and dine here for just a week.
Brenda Mallory★★★★★a year agoToday we moved my
Mother in law from assisted living to memory care. The transition went very smoothly due to Patty, the director. Patty was so kind, reassuring and Jay moved all the heavy stuff and Shana took out all the garbage. We have worked with Patty for over 5 years and she is so supportive and such an advocate for my husband and I. She goes the extra mile with communication and always takes time with my husband, who is the POA. I am a retired nurse and have worked in over 100 assisted living facilities as a wound care nurse. I have never met such a caring, kind, and supportive director. She knows all of the patients names and gives hugs as we walk the hallway. I have talked with the staff and asked how long they have been working at Ocotillo Place and most said a few months to a few years and they stay because of Patty. She goes the extra mile and we love her and grateful she is there for my mother in law. Brenda Mallory
Reviews and rating from Google, shown as Google publishes them for Ocotillo Place. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section