New to the area in 2023 and needing care for my FIL, was a challenge. After visiting a dozen or so care facilities, we were able to quit looking. We feel confident and secure with the Orchard Point Surprise care team, as he is doing well and being cared for with TLC that is unmatched with similar facilities. Making these decisions is never an easy task, working with OPS gives options and assistance. We appreciate all you do!
I am the daughter of a resident at Orchard Pointe @ Surprise AZ. I had a phone ordered to be delivered to my mother who is currently without a phone. The first time I've ever dealt with staff at this facility was when I called the front desk earlier today, identified myself and let them know she would be receiving a package delivery. I called back again identifying myself with both first and last name to confirm that the UPS delivery had occurred. Michelle (who UPS said shown signed for it) stated: No, she had only received one UPS delivery and it was for surgical gloves. I called UPS who had the delivery driver return to the facility and miraculously the phone had been delivered and signed for but supposedly was sent under my name. I'd called and used my name a total of 5 times today and somehow that detail was missed. Obviously I'm not a resident of the facility so why would a package be accepted under my name. My first experience dealing with the staff of the facility my mom resides at and not impressed at all about the service.
I cannot say enough, complimentary things about this community! First of all Zaira is an amazing Sales Director and did a wonderful job working with me and my clients. Her communication was flawless and at no time my clients feel pressured just extremely reassured about their loved ones next chapter. This community is clean and inviting and has an amazing team that kindly greets you and offers assistance whenever they can. The Executive Director personally introduced herself to my client and took the time to chat & build a rapport. I’m very appreciative of this team and look forward to working with them in the future!
I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP from 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent"
In December of 2022, my mother-in-law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/l was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen
The entire staff was great and the management group is top notice. My dad reluctantly agreed to enter an assisted-living facility following years of discussions. After a month at Orchard, he said "I should have done this sooner." Friendly and engaging staff made his stay there comfortable and gave me piece of mind that my dad's needs were receiving attention.
Reviews and rating from Google, shown as Google publishes them for Orchard Pointe at Surprise. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
