Rock Creek Alzheimer'S Special Care Center Reviews
No PlaceWisely verified reviews yet, and 30 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Activities and engagement3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★1
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 30-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Stephanie runs a wonderful facility and is also hands on in all aspects of residents needs. She is cheerful and knowledgeable in knowing about dementia and Alzheimer’s disease . Rock Creek is very clean, cheerful and very beautiful. It offers so many activities and amenities to their residents. The food is also worth mentioning because it can be hard to meet everyone’s dietary needs and what we have seen so far looks appetizing. We are so happy we found Rock Creek. Robert and Victoria Rosania
Our loved one has been a resident at Rock Creek Memory Care Community for 2 years. We have been pleased with his care during this time & have found the entire staff dedicated to providing the best possible care, safe environment, activities, & response to not only our loved one’s needs but also to our family. The picture shows what an awesome job everyone on the staff did yesterday to celebrate Father’s Day with a special luncheon for residents & their families.
Rock Creek definitely " Rocks" . I am leaving this reviews what I observed during my short visit there ,which was for employment ' s purpose. All I can say are positive things about this place. From the cleanliness of this community which is top notch, the front desk staff is welcoming and, corteous. Residents appeared to be happy and, well taken care from what I could see. Cindy was great , pleasant and knowledgeable.
When a loved one is injured while in a caregiver's care, the organization might try to obscure the facts and provide an inaccurate account. Although most caregivers are committed to providing quality care, some individuals, like Shane, Stephanie and Rosa will prioritize protecting colleagues over truthful disclosure. This could lead to a distorted narrative about the incident. Family members need to be aware that their understanding may be based on incomplete information. I’ve seen a lot of stuff covered up over my years at this place.
Providing care for those with memory issues is difficult. Rock Creek in Surprise makes that difficulty easier. My father had a traumatic brain injury while at work and fully dependent on others for his care. He lived at 3 facilities prior to coming to Rock Creek and Rock Creek is by far the best facility of them all. All of the employees show love and support and it is truly amazing.
The facilities previous to Rock Creek left my father in the room all the time. Rock Creek brings him out for meals and other social events to associate with the other residents, which I believe has helped him to become happier and less lonely. I have also seem improvements in his condition, not previous seen before at the other care facilities.
All of the staff is great, however, I must commend Genesis for her incredible customer service. She is always such a joy to speak with and is always upbeat and happy. Thanks for being awesome and always heping, Genesis!
Reviews and rating from Google, shown as Google publishes them for Rock Creek Alzheimer'S Special Care Center. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Rock Creek Alzheimer'S Special Care Center. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
