Frontier Valley Independent and Assisted Living Reviews
No PlaceWisely verified reviews yet, and 36 reviews on Google averaging 3.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Building and rooms3 of 5 reviews
Communication with family2 of 5 reviews
Management and turnover2 of 5 reviews
Quality of care1 of 5 reviews
Dining and food1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★1
4 ★0
3 ★0
2 ★0
1 ★4
Google shows its five most relevant reviews; the 36-review average is 3.7 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I've lived here since August, 2025. With the exception of the food service personnel (and the chef is to be commended) the staff are uniformly surly, unfriendly, and unhelpful (this is supposed to be "assisted living" after all.) They routinely ignore requests for services (a complaint about a broken toilet took 2 weeks to address; one about a broken TV was completely ignored.) The billing clerk can't add and subtract and so I rarely receive an accurate bill. And although I've lived in 2 different rooms I've been plagued with bedbugs and other biting insects since shortly after moving in. I can only surmise that they are using sugar water for an insecticide because I find more living bugs the day after they spray than before. Protect yourselves and your loved ones: choose any Medicaid -funded facility besides this one. You'll thank me
I'm utterly appalled by the living standards here. Crappy furntiure and furnishings, and residents report bed bugs, cockroaches and animal faecal matter. I have already made a report to the the HEalth Services department.
I have never been treated with such disrespect in my life as I was by Stephanie and another staff member—Tash or Tosh (not sure of the exact name). Stephanie, who is supposedly the director of the facility, was extremely unprofessional and rude. All I asked for was a simple letter of denial, and instead of helping or explaining anything, she hung up on me.
The way I was spoken to was completely uncalled for. It's unacceptable to dismiss someone by repeatedly saying “no” and then hanging up the phone as if we’re having a casual disagreement between friends. This was a formal matter, and I expected at least basic respect and communication.
I can't imagine the mental distress this kind of treatment could cause someone, especially if they are already in a vulnerable position. Being met with rudeness and disregard when you're just trying to get clarity or help is completely unacceptable.
In addition, some of the criteria used for making decisions simply do not make any sense. It feels inconsistent and unfair, and it raises serious concerns about how evaluations are being done. The company urgently needs to review its policies and ensure they are not only clear and logical but also applied with compassion and professionalism.
I will be taking this issue further because no one should be treated like this. If this is how the company handles concerned individuals, then serious changes need to be made.
The Director of this place is wonderful! She has two separate buildings for both Independent and Assisted Living. Veterans are taken care of here as well as people with lower availability of resources. All their residents are their top priority and they have great and affordable housing for the current market and economy. Highly recommend this place if you are looking for yourself or family.
There is no communication at all. My family member had multiple medical events which all included an ambulance ride to the hospital. No one called me any of the occasions. Furthermore the facility called me on accident and hung up on me. I called back. They again hung up. On my third called they asked me of i was the nurse, I then Explained I am the medical POC and they said she needed a nurse not me. They NEVER explained to me why or what happened. Eventually I was able to connect with my family member and they explained all the medical issues and hospital trips. To say I am livid and disappointed in this facility for the last 5 years is an understatement. They can't hold staff, don't communicate, treat the residents like children and its rundown. The pond is full of trash and litterly dead floating fish.
Reviews and rating from Google, shown as Google publishes them for Frontier Valley Independent and Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Frontier Valley Independent and Assisted Living. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
