No PlaceWisely verified reviews yet, and 84 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Building and rooms3 of 5 reviews
Communication with family2 of 5 reviews
Management and turnover2 of 5 reviews
Price and value1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★1
1 ★1
Google shows its five most relevant reviews; the 84-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My sister has been at Legacy for 2 nice months now for assisted living. From move in to the daily care and atmosphere, we've had a very good experience. The daily medical care has been excellent, the staff is attentive, responsive and very welcoming.
Moving my 94 year old father to assisted living at Legacy was seamless. Everyone was helpful. Melanie was amazing. Dad has been there for a month now. I applaud management because every one on staff is friendly and helpful. Exceptional facility and team!
Very nice community in Castle Pines! Tucked away from any heavy traffic so it has a friendly neighborhood feel to it. I find the caregivers to go above and beyond at this community. Highly recommend!
5/4: Scheduled a 2pm tour from my retired parents who were visiting from out of town using the online scheduling tool on their website. I received an email confirmation for the scheduled tour and a text confirmation as well. Three days later we showed up for our tour and they had no idea we were coming. The guide showed up 10 minutes after the scheduled start time and she informed us that they only had 20 minutes because they had booked another tour during our scheduled time. This is inexcusable for an organization at this price point. If they can't handle basic tour scheduling for prospective customers, I certainly don't trust them to take care of my parents. Do not recommend.
5/18 Update: The office followed up, to let me know that the issue was with the online scheduling system. Apparently there was an internal conflict (bug) with a reservation I made at another facility that has the same parent company (and same scheduling software). Pretty big systemic failure. I was pleased that they took the time to research the problem and sent a follow-up. Hopefully they fix it. Adding one star for the follow-up effort. Only one chance to make a first impression!
The facility is lovely and they put on a great show for families. Unfortunately, when no one is looking, management stays locked behind their office doors and employees are left to their own devices to stare at their phones or bark orders at residents like they are animals. The good employees have been driven out by the low morale and negative energy. All that’s left are some terrible people who are good at faking. If you truly care about your loved one, be sure to consider other options.
The Colorado Department of Health and Human Services will soon be having a closer look for sure as I saw an unusual number of residents with black eyes, bruises, abrasions, and other serious injuries.
The Memory Care Manager just graduated from a for-profit institution with her Associates Degree. Generally, you would want a more qualified individual running the highest care level unit in the facility.
Reviews and rating from Google, shown as Google publishes them for Legacy Village of Castle Pines. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Legacy Village of Castle Pines. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
