Assisted Living
Valley House Assisted Living
255 S Valley Dr, Castle Rock, CO · No verified reviews yet
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Est. $4,100 to $6,450/mo
Valley House Assisted Living Reviews
No PlaceWisely verified reviews yet, and 18 reviews on Google averaging 4.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Building and rooms5 of 5 reviews
Quality of care4 of 5 reviews
Safety and supervision3 of 5 reviews
Cleanliness2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 18-review average is 4.7 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified4.7★★★★★18 Google reviews
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Abe Agu★★★★★8 months agohighly recommend Castle Country Assisted Living - Valley House. The staff is compassionate, attentive, and truly dedicated to providing quality care for their residents. From the moment you walk in, you can feel the warm and welcoming atmosphere.
The facility is clean, comfortable, and well-maintained, and the team goes above and beyond to ensure residents feel safe, respected, and valued. Communication with families is clear and consistent, which brings great peace of mind.
If you are looking for an assisted living community that genuinely cares about its residents and treats them like family, Castle Country Assisted Living – Valley House is an excellent choice.
Kathy R★★★★★8 months agoI am writing to express serious concerns about the significant decline in care quality and professionalism at Castle County since our family's experience began.
When my mother first moved to Valley House, Castle County operated under different leadership that we trusted and respected. Based on that positive experience, we made the difficult decision to transfer her to your facility. However, the environment and standard of care have changed dramatically.
I have previously raised my concerns with both the Wellness Coordinator-T and the Executive Director-Cheryl. Unfortunately, I felt my feedback was dismissed and disregarded. After speaking with other families—including those whose loved ones have since passed—I have learned this experience is not isolated.
On multiple occasions when passing the staff office, I have observed the entire staff seated together, using repeated profanity. I have also witnessed inappropriate physical behavior between staff members, including what can only be described as "twerking" on one another.
Despite bringing these issues to leadership's attention, no meaningful action or acknowledgment has followed.
These observations raise serious questions about supervision, workplace culture, and whether resident care is being prioritized appropriately.
I believe the Board of Directors should be made aware of these ongoing issues. However, families currently have no direct means of contacting the Board, which creates a significant gap in accountability and transparency.
amanda cornett★★★★★a year agoWe are truly inspired by the exceptional care provided by Alxus and her team across all three communities. Valley House, Cantrell House, and Victoria House are beacons of hope, offering elders a haven of kindness, compassion, and warmth. The facilities shine with cleanliness and meticulous maintenance, while the culinary experience is a delightful journey of flavors. Spacious rooms and beaming residents are a testament to the joy that permeates these communities. Innovative activities, such as the recent wine walk in Parker , bring delight. We highly recommend considering these extraordinary communities for your loved ones.
Carole Murray★★★★★5 years agoMy brother was at Valley House for 3 years and it was the perfect place for him. It has a very homey environment, with caregivers who connected with him with love and patience. Whenever I was looking for assisted living for him I was delighted that there was an opening, because I had been aware of the facility since it was built. It's part of a non-profit created by a couple of local ladies who saw a need for good senior care in Castle Rock. Little did I know that some day my brother would benefit from their hard work that was driven by their good hearts.
Teri McCallon★★★★★5 years agoMy mom has lived at Valley House for almost 4 years and she wanted me to post a review for her. This review is written by my mom.
My husband and I moved to Castle Rock from Albuquerque, NM in October of 2016 and were living with our daughter and son-in-law for six months when I took a fall and needed a lot of extra help. I decided it would be easier on my daughter and son-in-law if we were to find an assisted living facility to take the weight off of family. We looked at a larger facility, but ultimately chose Valley House, and what a wonderful choice that was! The size was perfect and the staff was so welcoming. My husband would have had a hard time navigating a larger facility, and Valley House has an elevator making it easy to get around. We also felt that the size of Valley House would make it much easier to make friends than in a larger facility. It just felt like home.
My husband and I moved into Valley House on April 1, 2017. We were met at the door by very friendly staff and they welcomed us and helped us get settled in. My husband’s health was poor when we moved in and the staff was so kind and helpful to him. We had PT and OT come in from an outside agency to work with him. It was easy to settle in and make Valley House our new home.
When my husband passed away in August of 2017, the staff at Valley House was extremely supportive of me and my family and helped me adjust to my new life without my husband.
We have exercise, yoga, art, and ceramic classes as well as bingo and other games. We also get to enjoy movie nights, field trips, gatherings on the lovely outdoor patio, and a variety of entertainment that is brought in.
Valley House is extremely good at keeping families in the loop and making them feel welcome at all times. Before Covid, they even hosted some holiday meals and gatherings for families and residents. Hopefully, those gatherings can start up again soon. I can’t thank Valley House enough for keeping the residents safe and healthy during the Covid pandemic. They have done a wonderful job!
Our cooks are happy to please the residents with a variety of meals and desserts. They even welcome families bringing in cake/cupcakes when loved ones are celebrating a birthday.
All of the staff at Valley House love the residents, and the residents at Valley House love the staff. Valley House feels like a family.
Reviews and rating from Google, shown as Google publishes them for Valley House Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section