We moved our parents into Viewpointe this week and are so pleased with the compassionate, knowledgeable staff and the excellent food! The dining room manager Steve has been especially wonderful with my dad and his "double speak". He can figure out what my parents need and want better than any of us! He is awesome! My stress level has gone down significantly watching the caretakers interact with my parents.
This facility is very understaffed! I e been sitting with a resident in memory care for quite sometime and have observed a lot of unusual things in this place. First they have a girl working named Louis caraco whom is not mentally able to care for residents. But when taking to the DON the state they are an equal opportunity and there for it’s ok. This caregiver is very unsafe and is left unsupervised with residents. I also have witnessed them park resident in wheelchairs and leave them for periods of time. This place is not safe for any family member to live at. I would recommend multiple other facilities than this one.
I’m anticipating another 5 Star review a year, but for now I’m going to give a shout out to the team at ViewPointe for working so hard, being so compassionate, being so caring, and extremely patient on the move of my mom to their apartments this past week.
We started the journey in June and after looking at several great places in town, we felt called to this place. You just knew from the first meeting and tour it was the right place from the first phone visit I had with Cindy the marketing director.
I’ve spent A LOT of time observing the interaction with ALL the staff and the residents past few months. I’ve seen nothing but residents treated with love, caring, kindness, patience and respect.
My mom has lived in the same small town over 50 years and this has been a BIG change for her, but she has enjoyed conversations and attention and kindness from every resident and team member she has encountered.
The folks at ViewPointe have been extremely kind to me, patient with me and have answered my 100+ questions. In addition their recommendations and support and education have been helpful to me. They know it is overwhelming on the family too!
Thanks to the whole team, Cindy, Eve, Victoria, Phil, Peggy, and those whose names I’m not able to remember yet. Also, thanks to the other residents who have been great support for my mom at ViewPointe.
If you have ANY reservation about ViewPointe and their staff caring for your loved one, rest assured you won't find a better place or a better staff. My mom was a resident there since October 2019. She was 89 years young but suffering from Dementia. I spent several weeks visiting assisted care facilities and after a couple meetings with Elisa and Robyn, I felt mom would be in the best hands there. I can't say enough about the staff. My thanks go out to all. Especially Suzy, Chantel, Connie, Angel just to name a few that spent so much time with mom. Even though Robyn had a tremendous schedule she would spend what precious time she had with mom. Robyn is VERY dedicated to the welfare of her residents. It didn't matter what time day, evening or what day of the week, Robyn was there. Sometimes I wondered if she lived at the facility.
The COVID pandemic was truly a shock for mom. She had no idea what was going on and couldn't comprehend why we all stopped visiting. With her Dementia getting worse, any conversation on the phone was a challenge. This is where the staff kicked into high gear with their love and caring for mom. I would get emails, texts with photos, links to videos and updates from Robyn and Elisa. The daily staff called me while with mom to assure me of her well being. Mom was confused but happy. She loved the dining room, food and staff that waited on her during meals. I can attest to the great food there, as I often dined with mom prior to COVID.
Ice cream was ALWAYS there and it's a home run. From what I've noticed, seniors love their ice cream! Mom sure did!!
Again, THANK YOU ALL for all the love and care given to mom. I also want to thank all the residents who expressed their thoughts, prayers and condolences. She is truly missed.
Squibb Family
Viewpointe has been a fantastic experience for our family so far. It was a very difficult decision to make but I would recommend Viewpointe without hesitation. The staff is always friendly and helpful and most importantly it is obvious that the residents are well cared for and respected. Unlike other homes we visited, Viewpointe's residents appeared active and engaged. There are always smiling, attentive residents sitting in the common areas and they all seemed happy with their homes. I visit often and the facility is always clean and welcoming. My father has lived at Viewpointe almost two years and he is happy with our selection. He always tells me he is very comfortable with his home. Although this is a very difficult time in our lives we are overall pleased and grateful for the support and relief we feel knowing that our father is in a comfortable, safe place.
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