No PlaceWisely verified reviews yet, and 39 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Dining and food3 of 5 reviews
Management and turnover3 of 5 reviews
Cleanliness2 of 5 reviews
Building and rooms2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 39-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We thought this facility was beautiful and a great place for our family member. It was NOT!! Looks can be deceiving. Before you place your loved one in this facility do your research. There are places that are much better. The food was mediocre. The staff was fixed much better food than what the residents received. Our loved one did NOT receive the care we agreed to upon her admission. Her paperwork was not filed with her long term insurance for months on end we fought to get this done. It seemed to me the administrator did not make sure the staff was doing their job. Staff members would sleep in the spa area as it was not being used. This is a beautiful place but it's lip stick on a pig. Please do your RESEARCH before placing a loved on in this place. If I could have given Legends a ZERO star I would, but had no choice to but click a one star WAY TOO HIGH of a rating for this place.
To those of you looking into a place for your loved ones, do so cautiously. I am only commenting on the Memory Care portion of Legend. The care staff in Memory Care is wonderful. I will not say anything bad about them as they do the very best that they can with what they have. However the the leadership more so the Director leaves much to be desired. When we signed up my dad to stay with them in Memory Care the Director gave me his business card and said to call him if we had any questions or concerns. I have reached out to the Director via email and left a voicemail with no call back to date! The residents of Memory Care do not get the same treatment that I see in the Assisted Care. It feels and seems as though the Memory Care residents are treated second rate. With the cost of what Memory Care is that is something that should NOT be allowed! The food that the Memory Care residents receive comes out cold, and in most cases wrong from what they ordered and is bland to say the least. There was a game that was taken from the Memory Care and given to another floor assuming it was for the Assisted Living residents. Such a shame! One instance that stands out is my dad ran out of clean sheets and pant bottoms, the staff told my mom that they would not get to them until the next day! What kind of service is that! We pay over $8,000 per month and this is unacceptable! My mom and I met with Erin who handles health care at Legend on a Tuesday to address some concerns and she came up with a plan to help. An example was food, Thursday of the same week my dad had no food at lunch and my mom asked where his grilled cheese sandwich was and the staff said it did not come from the kitchen but that they would get him one. Later my mom asked the staff what happened and the staff said that nothing was noted about any changes from Erin. What a lack of communication! The left hand does not know what the right hand is doing!! My mom was told multiple times that Legend is responsible for helping my dad and that she should be able to be a wife and not a care giver. She has to find help to assist my dad for bathroom needs. This is not her responsibility! Legend needs to step things up!! With poor management and direction failure is going to happen!! I have the utmost respect for the care givers in Memory Care. However that said some things they too need improvement on but that comes from Management and the Director. SO I would advise anyone interested in Legend to be very alert and not put up with anything!! Money spent for care is not being justified!
I can't explain enough how wonderful the Legend Family is. Every single person took incredible care of my mom while she was in memory care: loving care, medication checks, clean facilities, tasty food, best haircuts, dance parties, administrative questions! Not only did they take care of my mom while she was living there, but they took care of my whole family. These were trying times but the love and concern they provided my dad was immeasurable. True family cares. This is what Legend is... true family!
This community is beautiful. As a guest who visits often, I truly appreciate all the help from the staff. They are wonderful with the residents and create a magical environment. The residents are happy and constantly express how much they love living here. I would gladly give more stars if I could!
Reviews and rating from Google, shown as Google publishes them for Legend of Colorado Springs. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Legend of Colorado Springs. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
