As my mother was approaching the time when she would require assistance in order to live on her own, our family was starting to panic. We had heard the horror stories and how hard it would be to find a facility where she would be well attended to, and one we would feel confident about as well. It's been six months since we were fortunate enough to get her into The Retreat at Sunny Vista, and so far it's been the best decision ever!
The staff is amazing, friendly, and very accommodating to all of the residents. The facility is impeccably clean, and has a vast array of constant activities for the residents, as well as visiting family members. I sleep better at night knowing she's well attended to, and getting all of the assistance she needs, be it routine or urgent!
Mom has been in the Retreat for 4 months now. She is still acclimating to the new environment, often wanting to to to her own home. The staff is wonderful and do the best they can to tend to all the residents. Although she forgets most daily events, I see there are some exceptional staff that take the time to talk, smile and gently touch her, and I'm sure this comforts her during her moments of being lost and confused. I too have a cam in the room and catch many moments of caring interaction from staff. Cameras aren't to burden the staff, ... they help to support staff, as they can't be everywhere at once. The cams are to give staff a "heads up" in case anything goes sideways. So far I'm so thankfull for the Retreat and the caregivers. Bless you all.
Update::
I can honestly say my mother had peace, comfort and a lot of loving kindness in her last month at the Retreats memory care. The staff was so kind and loving that it allowed Mom to have a measure of routine and calm towards the end. You guys, please keep doing what you do. It matters so much. God bless you all Real Good moving on, and may this be a Happy New Year for you all.
Sincerely, Linda Foor.
My wife had been a victim of Parkinson's for almost 15 years. When it became difficult for me to care for her at home, I began investigating assisted living facilities. The Retreat at Sunny Vista met my criteria. All I can say about the experience is that they exceeded my expectations. The staff cared for my wife as if she were family. Of a problem came up, the resolved within a day. The food was better than expected. The facility is always clean and comfortable.
My 97yo father with short-term memory loss needed a memory care community almost immediately after my 90yo mother sustained significant injuries from a fall. While my mother receives care in another community at the same Sunny Vista campus, my father moved into the memory care community at The Retreat at Sunny Vista. With over thirty years of professional healthcare experience working for a company that managed various eldercare communities, I knew what qualities I was looking for in a community for my father. They included:
1. A staff with caring hearts, as well as a staff with a positive, competent, respectful, and creative mindset. The team from the very start, welcomed questions and provided timely, all-around communication. My father and I felt welcomed by the initial staff Meet-and-Greet, and by the beautiful plant with a hand-signed welcome card that included heartfelt messages like, “Welcome! We’re glad that you’re here!” Customer service and the little things really do matter. My father’s care has been excellent.
2. A team to help “make things happen” for the resident and family that may not always be easy to do vs. saying, “We can’t do that.” The staff helped, upon request, coordinate two private lunches between my father and me, followed by the coordination of a somewhat complicated transport of my father across the street to visit my mother in another Sunny Vista community. When things did not go as planned or expected, staff became creative, and the end result was still met.
3. A clean, modern, and overall aesthetically-appealing community. The physical layout is beautiful, with a non-institutional architectural “feel” and design. It’s modern, and the color scheme is warm and inviting. The many windows bring lots of light and outside views, inside. It doesn’t smell “like a nursing home” or have a lingering, chemical odor. The outside courtyard is artistically designed and resident-accessible. The apartment size is ideal for a person needing memory care.
4. Good food, service, and staff observation at meals. The food is tasty, the menu cycle varied, and staff readily “rounds” during meals to refill beverages. Another “All-the-Time” menu is also available and increases meal variety.
5. A life enrichment program with many events/activities that are diverse and individualized. The staff focuses on my father’s favorite things: nature, music, and food. He enjoys the meals, enjoys listening and “dancing” in his wheelchair when guest musicians perform, and there are plenty of opportunities to enjoy nature.
All five qualities have not only been met, but have been exceeded in the short time that my father has lived at The Retreat at Sunny Vista. The team really does genuinely care. It is evident in how they treat the residents who live there, the family and friends who visit, and in how they treat each other. I am very grateful for the team at The Retreat at Sunny Vista. The choice of this home was a great decision.
The Retreat is a wonderful place for my mom. The staff are oh so caring and competent. The facility is stylish, inviting, cozy, and very clean. The food quality and choice is nearly always very good. The extra activities/opportunities are often, quite varied, creative, high quality, and fun. And my mom is allowed to have her small dog since she can fully take care of it. The Retreat is a gift from God for my mom and our family.
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