My Mom was not eager to go into assisted living but at 98 we didn't have a choice any longer. When she arrived staff came out to greet her and rolled her into the lovely dining room. She never missed a meal after that. The dining room staff was wonderful and the food delicious. Her apartment was perfect and comfortable and housekeeping kept it bright and shiny. She had a lovely view as well. All of the aides and nurses were so gentle, caring and well trained. They were always respectful and friendly. All of my interactions with administration were great. Even though Mom passed at 5 months, her last days were filled with love, care and humor. She even had her cat there which was a huge perk! I recommend this community without hesitation! 😻
While we like all of the staff that we interact with at the facility, and the 3rd party therapists that work there are incredible, the corporate support has been difficult.
Our initial invoice has incorrect charges that we were told would be fixed on the next invoice, and not only have most of them not been fixed yet, but they continue to add incorrect charges on subsequent invoices.
Additionally, from my mom's perspective, the residents complain that the meals don't change much from week-to-week (they have daily specials, but they are pretty much the same every week), and they have been told that the menus are dictated from corporate.
UPDATE: Just received my 4th invoice, and we are now 4-for-4 with the invoices being incorrect. Double charged for meals, charged for external pharmacy, and no refund of late fees that were supposed to be returned.
UPDATE: I received my 5th invoice, and while most of the earlier late fees and other incorrect charges were refunded, I am still getting double charged for meals. If you intend to have someone at High Pointe, be sure to check your invoices since they do not have any quality control, and don't mind charging you extra.
UPDATE: High Pointe, and their parent company Spectrum Retirement, really dropped the ball in dealing with end-of-life care. My mom fell and broke her hip in February, and was confined to a hospital bed in her room. It was a godsend to have CompleteCo hospice care there to check on my mom and to liaise with the doctors. The High Pointe staff would check on my mom about every 2 hours, but they didn't spend any time with her, only doing health checks. They would bring up 2-3 meals a day (and charged us $5 a meal for delivery), but they were not helping her eat, and often they brought up completely inappropriate meals that she couldn't eat, so my mom often would have nothing if we were not there to help her.
To add insult to injury, after my mom passed, we cleaned out her apartment within a week. High Pointe withdrew the rent for March as scheduled, but we were told we would receive her final invoice showing charges and refunds after we turned in our keys. Despite multiple requests to see the invoice (they referenced in on their computer screens, but didn't share a copy with me), I didn't get it for a month, at the same time as they sent the refund. On the invoice, they charged us $345 for 3 cable boxes which they never provided. I protested this, and it took another month (and several emails) for them to say they would refund this, but I still have not received a check for the refund.
Lessons learned: I felt like the care staff did their jobs and built relationships with the residents, although they didn't have time to do more than health checks and medications. The executive staff and corporate HQ are more concerned about bringing money in (and not sending any out), and really do not go out of their way to do the right things for the residents or their families.
Look elsewhere for your loved ones. Reception is kind, most of the caregivers are kind, but nobody seems to know what they're doing. I'll give life engagement a shout-out but even then it depends on the day. I tried bringing up my issues to a woman called Sophia? And she acted too busy to give me the time of day. Like I was a bother.
There are better assisted living facilities in Denver and HighPointe may look nice but looks aren't everything.
HighPointe provides my mother a safe and clean memory care environment. The staff provides engaging activities, various therapies, and accurate medication management. Certainly, there are opportunities for improvement and staffing is always a challenge, but that is the nature of any type of healthcare organization today. The executive director is committed to continuous improvement and actively manages to this end. I would encourage anyone looking to place a loved one in memory care to look at HighPointe. I’d also encourage any family managing dementia with a loved one to invest in continuous education and support to help them process the dynamics of dementia. I’ve found this helpful in not placing undue blame on the staff or facility.
