Assisted Living
Villa Pueblo Assisted Living
855 Hunter Dr, Pueblo, CO · No verified reviews yet
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Est. $3,650 to $5,800/mo
Villa Pueblo Assisted Living Reviews
No PlaceWisely verified reviews yet, and 11 reviews on Google averaging 2.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Staff and caregivers4 of 5 reviews
Dining and food2 of 5 reviews
Building and rooms2 of 5 reviews
Cleanliness1 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 11-review average is 2.5 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified2.5★★★★★11 Google reviews
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Jenika Martinez★★★★★2 months agoI would not send another loved one of mine here if I can help it. Some of the nurses were great so I don’t want to discredit them. Many have very poor bedside manner and made us feel like we were a burden for advocating for basic needs with the intention of helping make their jobs easier as I know they are busy. Sending my loved one here was a set back more than any progress made here. Items were broken and told they would be replaced and were not. Ice packs were purchased since they did not have enough with personal name written on them and then we were told they could not be located when we asked for them. He experienced a fall while here while under a large amount of pain meds that he should not have been left alone on. One nurse attempted to give the same morning meds twice and did not believe him when he said he already received them. He was given too much pain medication at one point and his pupils were pin point and he could not walk. The nurses appear to be over worked and this was a major issue with their bedside manner. Again some were professional and helpful but a handful were very hard to get basic needs met. They had difficulty keeping a schedule with other appointments, meals, and transportation. The purpose of the stay was to get rehabilitation and he was in bed more often than not. The lack of physical therapists was low so he did not get the rehab that was expected.
Phyllis Blakesley★★★★★a year agoMy dad was just there. Understand he was grumpy and honary. The nurse Christina was just amazing and very helpful and caring. My dad was discharged Friday May23. Was sent home on med ride. I called and asked if he needed his oxygen to come home and they said that they were going to use one of theirs to get him home. Well sent him home and no oxygen at all. Not very happy and he had a life alert necklace when he got there and when he came home he didn't have anywhere and when I called and asked them they said that they didn't have it. I was able to get his life alert replaced.
Abbie Casias★★★★★a year agoMy cousin spent 3 months in the nursing home side of the Pavilion At Villa. It's hard to adequately describe the place. The floor of her side of the room was filthy and sticky when she first moved in...sort of a leftover residue of some velcro attachment. I don't think the floor was cleaned the entire time she was there. The whole hall was in pretty bad shape. Several times I observed the dirty dinner dishes sitting in the cafeteria overnight. Yes, sitting on carts for the entire night. The bathroom sink dripped and was never addressed.
It took a lot of prodding on my part to get her basic needs addressed. She had extreme dementia, but the staff either didn't know or chose to act as if they didn't know. After noticing that she hadn't been bathed for over 2 weeks, I was told that she "refused," and there was nothing they could do. I asked them to call me when she refused, had them put it in their notes, and put notes on the wall in her room with my phone number (I had power of attorney and medical power of attorney) so that I could make sure she agreed to be bathed. They never called and seemed more than happy to accept her refusal. My two requests were for her to be bathed at least once a week, and for them to put her phone in the charger at night and give it to her in the morning (she was bed bound). Well, the phone was often not charged for days at a time (calling the nurse's station to request help was usually futile (no answer). Her phone was actually washed, so I had to get her a new one.
After about 2 months, we did manage to get her bathed regularly and have her phone available, but it truly took 2 full months to make it happen. She was a pleasant patient with very few needs, so I could never understand the ineptitude and lack of attention to her basic needs being met. Why would it take two months to get into this basic rythm?
Sadly she passed after her third month there. I will say that the staff were, for the most part, kind and considerate, at least when I was around. We hear stories about the nightmare of Medicaid nursing home care, and they are true. If you have alternate choices, I encourage you to take them. Sadly, my cousin did not.
Darlene Garcia★★★★★2 years agoMy mother went to the rehabilitation part of the Pavillion, and the experience was wonderful! The Physical Therapists, especially Robert and Ashley, were the best PTs I've ever seen. They were kind, encouraging and caring with mom, and she made huge progress in a matter of days. The nurses and CNAs treated mom like family, especially Natalie Carlo and her staff. Mom felt at home and truly cared for and did really well under their care. I highly recommend this facility!
Patti Baros★★★★★a year agoMy dad has been in the long term care since July 17th. The Summit Medical Consultants have been helpful with treating him for a contagious stomach bug and several other issues. They even helped with getting a bank to accept a POA.
Reviews and rating from Google, shown as Google publishes them for Villa Pueblo Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section