No PlaceWisely verified reviews yet, and 173 reviews on Google averaging 3.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Dining and food3 of 5 reviews
Safety and supervision3 of 5 reviews
Building and rooms3 of 5 reviews
Staff and caregivers2 of 5 reviews
Quality of care2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★1
4 ★1
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 173-review average is 3.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My father was admitted to The Villas at Sunny Acres after a fall and spent approximately three months there for wound care and physical therapy. Unfortunately, our experience was very disappointing, and I would not recommend this facility as a place to entrust the care of a loved one.
During his stay, there were multiple incidents where he pressed the call light for assistance and was left waiting 30 minutes or longer before anyone responded. For someone recovering from a serious injury and requiring assistance, these delays were unacceptable. On one occasion, he was even told by a nurse that she was too busy to help him. He fell out of bed one night and the next day I came to visit him and found dried blood on the floor due to his fall and brought it to his social workers attention. He was also left during a cleaning and change of bedding for at least 30 minutes, which was both heartbreaking and concerning.
We were also troubled by the way some members of the nursing staff handled him. There were times when his wounded legs were moved roughly and even thrown onto the bed rather than being handled with the care and compassion someone in his condition deserved. It was difficult to watch and made us question the quality of care he was receiving.
The social work and business office were also a significant source of frustration. Throughout his stay, we were repeatedly told that his Medicaid application and Action Review Group (ARG) process would likely be denied because of his age and other factors. This caused unnecessary stress and uncertainty for our family. In the end, he was approved, making it clear that the negative opinions and information we were given were inaccurate. Instead of receiving guidance and reassurance during a difficult time, we often felt discouraged and left without clear answers or support.
Although there were a few staff members who treated my father with kindness and compassion, our overall experience was overshadowed by repeated concerns about neglect, poor communication, rough handling, and a lack of support from the administrative team. Families deserve to feel confident that their loved ones are receiving attentive, respectful, and compassionate care, and unfortunately, that was not our experience.
Based on everything our family experienced over those three months, I cannot recommend The Villas at Sunny Acres. I would encourage you to carefully consider all of your options before choosing this one.
I am only able to go visit my mom on the weekends. When I do, I see the place short staffed. The poor cna girls are running around with more patients than they should have. Safe? The girl at the reception desk is clueless. The activity department is non existent. Mom would love to do something than just sit in her room and watch tv and she’s not a fan of the food either. Please do better for everyone involved.
I'm a resident here at the The Villas at Sunny Acres and welcome John Stewart. We have already felt a change in the atmosphere. He has "moved in with us", literally made his office more accessible near the front hall. We see him everywhere, and he sees and hears us. Thank you, John!
My husband and I have lived here almost two years. We are so thankful for the caring community and our Sunday morning congregation at The Villas at Sunny Acres. We've made a lot of friends. The renovation of the HVAC system that allows us to adjust the climate in our own apartment is welcome! The meals in the dining room recently have improved.
Check out our new Executive Director's bio on The Villas at Sunny Acres Facebook page!
I recently me Debbie- she’s so wonderful- if you need to speak with someone about independent living- you should give her a call. She genuinely cares and builds real relationships with the residents
So my husband was there for seven days. It was a nightmare, and every time I went in the bed was wet. He pooped his pants and every time I went in, and which I go twice a day, his food was sitting on the tray next to his bed, but he couldn’t reach it and one time he was starving and he was eating the pork chops and my girlfriend got him up out of bed and put him in a chair so we could eat that pork chop. That is the least of what happened. He fell 4 times within five days and the last time he fell he cracked his head has a 2 inch gash on his head is now back at the hospital and that is not the least of my problems with that place. I have pictures where they put his call button in the drawer and his bed button for his bed Was in the drawer next to the drawer that was broke no big deal but then they never got him up to eat. This place is awful so we went to the hospital after he his fall this is definitely not the end of my story I guarantee you
Reviews and rating from Google, shown as Google publishes them for Villas at Sunny Acres, the. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Villas at Sunny Acres, the. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
