No PlaceWisely verified reviews yet, and 113 reviews on Google averaging 4.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers2 of 5 reviews
Management and turnover2 of 5 reviews
Quality of care1 of 5 reviews
Activities and engagement1 of 5 reviews
Safety and supervision1 of 5 reviews
Building and rooms1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 113-review average is 4.7 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
The entire staff at American House Coconut Point has been so caring and accommodating, but especially the social worker, Nancy Russell. She has helped our family through 2 transitions with empathy and professionalism. We feel so relieved that our loved one is being taken such great care of, and we appreciate the support Nancy has offered.
I am so happy I moved my parents into Coconut Point American House! The Maintenance Director Scott Moyer went above and beyond to make sure my concerns were heard and assisted in placing proper safety measures “per my standards”. Everyone is super friendly and helpful in making us all feel like family besides just my parents. I highly recommend American House, Coconut Point location to all concerned family members about the elderly family members.
Heather, our Housekeeping Director, is one of the most helpful and efficient people I have ever met. Every request is met with “above and beyond” attitude! She was so instrumental in helping with our successful move to American House, I actually don’t know how we would have done it without her. It is a joy and pleasure to see her around this big building as she is always smiling and interacting with residents and staff while completing her many obligations! Not sure how she does it, but she does. Thank you for EVERYTHING you do, HEATHER!!!!
Every time I visit American House Coconut Point I have a good experience. Maria Familo at the front desk is always so helpful to me. She goes above and beyond her duties to try and make my day easier and I appreciate that immensely!
This review is for American House’s front desk receptionist Maquita. During the time my parents spent at this location she has been wonderful. She’s always friendly, patient and helpful. She knows all the resident’s names making them feel like family. Thank you Maquita!
Reviews and rating from Google, shown as Google publishes them for American House Coconut Point. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of American House Coconut Point. Weigh patterns over single ratings. It offers assisted living and independent living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
