No PlaceWisely verified reviews yet, and 30 reviews on Google averaging 3.3 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Building and rooms3 of 5 reviews
Quality of care2 of 5 reviews
Dining and food2 of 5 reviews
Safety and supervision2 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★1
2 ★0
1 ★0
Google shows its five most relevant reviews; the 30-review average is 3.3 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Recently moved mom to Brookdale. It has been a very good experience. Started working with Tracy and everything went very well. Easy room selection and sign up. Mom moved in and is socializing again. Going to meals with others instead of eating alone. Staff checks on her every few hours which is reassuring. Thanks to Tracy and the team for a good experience.
A family member has been there 3 years. Started off good, but communication has gone dramatically downhill. Several months ago this family member fell and was transported to the hospital by ambulance. NO call from the facility at all. We found out when this family member called us directly from the emergency room. Also, it took almost 45 minutes for anyone to go to his room after he hit the emergency button while lying on the floor. We went back and forth regarding this lack of communication with no satisfying answers, just an apology as an oversite. Next, there were piles of dirt on the floor made by some insects. We requested a clean up and a week later the piles were still there so we emailed pictures of the piles of dirt and it was then they did something. Today we received a text from a pharmacy that a medication was ready for this family member. We then called the prescribing doctor who advised pneumonia diagnosis after xrays were taken. AGAIN NO communication from the facility. Went to office to discuss and was given many excuses... they called 'someone' but could not advise whom. Stories made no sense. This is totally unacceptable. Thank goodness we live very close and can be on top of things. The staff that help with his daily living are very nice.
My father's ability to live on his own quickly declined over the past few months with frequent trips to the hospital due to him being a fall risk. While he was in rehab, I was referred to Brookdale by a case manager due to the fact that they have a skilled nursing license. Once it was determined that dad can no longer live on his own, Tracy at Brookdale was able to move quickly to get him a room. Traditionally, my father was a very independent person so I was a little concerned about the transition to a ALF, but the staff at Brookdale has been very friendly, accommodating and understanding to his needs while going through this transition to assisted living. I sleep better now, knowing that he is in good hands at Brookdale.
My in-laws just moved into Brookdale in West Boynton Beach. I couldn’t be more pleased. My in-laws have just settled in so peacefully and the meals are fantastic. The staff is incredible and Connie and Tracy have gone over and beyond to just make my in-laws welcome just such a easy transition for this last years of their life.
Reviews and rating from Google, shown as Google publishes them for Brookdale West Boynton Beach. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale West Boynton Beach. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
