I am writing to share my deep appreciation for Jonathan Herrera at The Peninsula Assisted Living and Memory Care. He is one of the kindest and most helpful individuals I have encountered in a long time.
Jonathan was instrumental in helping me navigate my sister's transition into assisted living after a stroke left her immobilized at age 59. When I was at a loss trying to find a trustworthy facility that could meet her needs, Jonathan at The Peninsula stepped in to guide me through the entire process.
He gave me an excellent initial tour of The Peninsula , showed me the actual spacious and remodeled room my sister would be able to move into, and explained everything clearly. Because this was a major decision, I returned the following day with my wife. Jonathan patiently toured the facility with us again and explained the care levels, activities, dining, and finances in clear, thorough detail. Thanks to him and the staff at the Peninsula, my sister is now thriving and improving daily.
Jonathan is an exceptional professional who truly cares about the residents and their families. While I visited other places, meeting Jonathan and the staff made it clear that this was the right environment for my sister. He continues to support us and consistently demonstrates his dedication. If you are looking for an assisted living facility for a loved one, I highly recommend reaching out to Jonathan for a tour at The Peninsula.
I am deeply grateful to the Peninsula and his support during this challenging time.
Robert Maya
Several years ago, I moved my Mom into The Peninsula Assisted Living in Hollywood Florida. It was a very beautiful place at the time wonderful people and just always always spotless and clean. A year later, I moved my wife to the peninsula who suffers from Alzheimer’s. It was still a very clean facility and very professional facility. They had very high standards. Over the last year to 6 months, much all of those standards have gone down the toilet. I have never seen such a decline in a facility. It is beyond unacceptable. I have seen where a man urinated in a hallway and three days later, it was still in the hallway. Someone defecated in the elevator and four or five hours later, there was still human waste in the elevator. Carpets that have stains, foul odors they don’t get cleaned for months at a time and management there has become extremely negligent. There have been numerous family members that have moved their loved ones out of the facility including myself. I have moved my mother and my wife out of The Peninsula. I’m posting pictures with this review. One tenant had to go to the hospital and I spoke to her family member and they didn’t do the tenants laundry for two weeks. They left soiled laundry in a room for two weeks so you can imagine the smell and how unsanitary that was. The housekeeping in the building could care less anymore again this all reflects the management of the building. They have released people of their positions there that were excellent people. I have filed a complaint with the state. One of the last reasons I decided to move out was I already paid a fairly high rent at the facility because I have two people living there and then I got a letter in November that they were raising my rent. How do you raise the rent when the conditions of the building are so deteriorating? They also have a cockroach problem? Residents have shared with me they have seen cockroaches on the walls of the dining room, and cockroaches walking across the dining room tables Someone should come in from the state and literally fine this place or penalize this place or put them under a moratorium because the conditions there are horrific and even the clientele and the residence they are allowing to move in should be unacceptable. People sit in the lobby, dirty, one residence she baths maybe once a month which should be completely unacceptable. Residents sit in the lobby with torn shoes, several of the women there walk around the lobby with no bras and dirty clothes. It used to be a very wonderful assisted living but again management has just allowed this place to deteriorate to an absolutely horrific facility. Unsanitary and unacceptable! This all falls on the director of the facility. They don’t even have enough seating outside for people to sit outside. They even have benches outside to sit on that are broken. They won’t even get them repaired so if a resident where to go outside and sit on a bench there’s a possibility the bench will break and the resident could hurt themselves, but they don’t do anything about it. That’s a possibility of a resident getting hurt. There’s other family members that also would agree with me. They have a nurse there. My wife has Alzheimer’s and she’s supposed to get medicine at a certain time. This nurse continuously gives my wife her medicine late. I addressed it with this nurse one evening and her words to me- "She will give my wife her medicine when she decides to give it to her" and I told this nurse" I didn’t know that you became the doctor. I thought you were the nurse. I didn’t know someone made you my wife’s DR". On numerous occasions this Nurse has done the same things. One family called the police on this nurse because she was not giving their father the medicine he needed. You tell me why should this nurse still be employed there she should’ve been fired. Whatever you do. Do not put your family member at The Peninsula Assisted Living in Hollywood. IT'S NOT A GOOD PLACE!
I wanted to take a moment to kindly offer a different perspective after reading the previous review. My experience with The Peninsula has been very positive. The staff is consistently caring, attentive, and genuinely invested in the well-being of the residents. Every interaction I’ve had has felt respectful and compassionate.
The community itself is also very clean and well maintained, which says a lot about the pride they take in the environment they provide. Most importantly, I have a close friend who lives here and is extremely happy. They feel supported, comfortable, and truly cared for, and that peace of mind means everything.
While no place is perfect, The Peninsula has shown itself to be a warm, professional, and supportive community, and I’m grateful it exists for those who call it home.
I recently traveled from New England to Florida to assist in settling my uncle into the Peninsula Assisted Living. I imagined this would be an very difficult experience, however, from the moment we walked into the facility we were met by so many caring staff from the women at the front desk to the executive director, finance director, marketing director, the activities director and all of the clinical team in the nursing unit.
We were there for three days and spent all three at the facility working with the team to ensure we had the documents needed to ensure our family member was settled and connected to the appropriate benefits. Everyone took the time to answer our questions, even through it was clear that they were extremely busy and personally made connections that we needed. He was assessed and determined to need the memory unit level of care while we were there and again the team came together and quickly changed course. My family member is safe due to their kindness and professionalism.
The head nurse in the memory unit and the second shift team went above and beyond to put my uncle at ease. One of the team members even assisted in trimming his hair and beard, as he was in desperate need of it and the barber was not back for a couple days.
It is so difficult being so far away from family, but I can attest that he is alive today because of this facility and I am confident that he will thrive there. It is clear that the staff care about the residents and support each other and my uncle has found a wonderful place it live.
R C★★★★★4 months agoThis was my first experience looking for a safe place for my mother, but after speaking with Jonathan I felt assured I was making the right decision. He was very communicative and takes the opportunity to go the extra mile whenever possible. She is very happy at The Peninsula and it’s all thanks to their amazing team! Thank you all so much for peace of mind.
Reviews and rating from Google, shown as Google publishes them for Peninsula (the). They are not PlaceWisely verified reviews and do not affect match scores or rankings.
