Florida Presbyterian Homes INC. D.B.A. Westminster Lakeland Reviews
No PlaceWisely verified reviews yet, and 112 reviews on Google averaging 4.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Dining and food1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 112-review average is 4.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
This is a marvelous community. The staff here do an exceptional job of making the residents feel like they are at a 5 star resort. The food, activities, and amenities here are incredible. Being a home care owner, I visit many communities and none in Lakeland compare with Westminster. Maria the wellness director deserves special recognition. She is unbelievably diligent about observing and tracking any health or care issues with the residents in assisting living. I would greatly recommend this community to anyone seeking a fun filled carefree retirement experience.
My grandpa had a hip replacement and Westminster was recommended for his rehab. Do NOT have your loved one stay here. My grandpa would have died if my mom and my aunt wouldn’t have made them call an ambulance on April 15. They had him lying in sheets that were bloody and filthy. They had him in a wheelchair from the time he got up in the morning until the time he went to bed. His legs and feet were so swollen. They were not attending to his medical needs. The physical therapist were good with him, and two of the interns were good other than that, the staff ignored the residents needs.
Update to Westminster’s reply to my review above:
As a family member, I need to correct the misinformation in this response. No one from Westminster contacted our family regarding this incident. The first time my mother heard from Westminster was when she called to file a complaint. The second time was only after I posted my Google review, when my uncle received a call.
To date, no one has explained what happened, what corrective actions have been taken, or how this situation is being addressed. No one has followed up to check on my grandfather's condition or shown any meaningful concern for his well-being.
Rather than taking accountability, Westminster appears more focused on responding publicly than communicating directly with the family affected. The lack of transparency, follow-up, and compassion has been deeply disappointing.
Based on our experience, I would strongly caution families considering this facility. When your loved one's care and safety are involved, communication, accountability, and genuine concern should be the minimum expectation.
Wonderful Rehab Facility! My mom of 83 years had hip replacement surgery about one month ago and needed to go to in patient rehab and we tried this place. She had PT and OT five days a week ( Thank you Dillon and Michelle and others who worked with her) and the nursing staff ( all nurses and CNAs) were happy and helpful. I am grateful my mom got in this place for rehab because my mother in law had poor experiences last year at others in the area. After two and a half weeks, my mom got to return to her home walking better already than before her surgery. Thank you April and nursing staff for your positive attitudes and attentiveness. The Director and Case Management also helped us navigate the Rehab Care system. I know this seems overly positive, but when you have had questionable treatment in the past, you need to give credit where it is due.
We want to make sure that everyone knows how awesome this place is. JB Brown our father was Giving extremely good care. Cindy was one of my dad‘s primary caregivers during his day and she went over and above to make sure his needs were met. We are very thankful and would recommend this place to anyone that has a loved one that needs care. Everyone was really good to us, but Cindy truly went above and beyond.
My grandma lives here and LOVES it. There must be some sort of niceness test for both staff and residents--Everyone is incredibly kind and thoughtful. Depending on the level of care needed, Florida Presbyterian Homes has lots of living options, plus a variety of organized activities. It's nice to know your loved ones are in good hands here!
Reviews and rating from Google, shown as Google publishes them for Florida Presbyterian Homes INC. D.B.A. Westminster Lakeland. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Florida Presbyterian Homes INC. D.B.A. Westminster Lakeland. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
