Super nice retirement home. Staff is friendly and willing to help out any way they can. The food is great. They have a variety of activities on their schedule. I hair dresser that I would pay a fortune to go to. Very clean. Glad I moved my grandma
UPDATE: Thanks for responding finally, unfortunately I have spoke to the executive director, Shannon. Its baffling that the "director" who is supposed to run this place, denies any knowledge of things and is trying to cover it up. He only reached out to try to resolve things after a notice of appearance from an attorney was received. The magnitude of what is going on at this facility is disgusting and each person involved will be held accountable. The more that comes to light deeply saddens me. These are some of the most vulnerable people and to be treated this way is is despicable.
My dear friend almost lost her hand and her life last week from an infection after being neglected here. When I went to pick up her belongings, not one staff member asked me how she was doing. Instead, the business manager reminded me to make sure that I still send in her payment for the next month. 😔 When my friend first arrived here, we were assured that they had in house doctors who accepted her insurance and that they are all inclusive. That was not the case. Weeks went by before I was notified she was out of her meds. When they found metastasized nodules in her lungs and referred her to a pulmonologist, I was told they would schedule the appointment and everything would be taken care of. Two months went by without hearing anything, only to call and find out that they dont have any provider's who accept that insurance in that county and I would have to take her myself. That is completely fine, but how am I supposed to know these things if they don't communicate that? I've received calls from their own staff who are concerned about her not being taken care of properly. Life is hard enough dealing with Alzheimer's, for the caregivers and loved ones experiencing this debilitating disease. Please keep a close eye on your loved ones at this facility.
The staff at Superior Residences of Niceville is a special group of people that have a passion for helping others. In memory care, the staff made my father feel like he had a big loving family around 24/7. The food was great and the facility also smelled fresh always. Special shout out to Carrie, Angela, Sam and Lisa… I am coming your way when it’s time.
Excellent, clean caring facility. If you are looking for a dedicated team that will care for your loved one like family, I would recommend Superior. They are very attentive, will answer your questions any time. My mother absolutely loves being at Superior and is so happy about the care she receives.
I am a fan of Superior Residences of Lecanto
Really, I don’t think anybody wants to place a loved one in an environment outside of the family, but unfortunately in some cases it is necessary. Reluctantly I started looking for a place for my mom. I visited several facilities through appointments and showed up unexpectantly to see how the residents lived and were treated. For the most part the staffs of every place were nice, but I couldn’t get past the smell. I finally visited Superior. I walked the facility and the first thing I noticed was that it clean and there was no incontenence smell. Also, the residents could walk freely inside. In addition, there’s an outdoor area for them to walk, sit and enjoy a garden in the interior of the building. I apologize as I will miss the names of some of the staff, but all I have met have been wonderful and really do care for the individuals they assist and work for every day. Michelle, T, Alisia, Elsa, Heather, Iesha, are just a few.
Reviews and rating from Google, shown as Google publishes them for Best Care Senior Living at Lecanto. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
