Assisted Living
Hearthstone at Leesburg
1309 Marlene St, Leesburg, FL · No verified reviews yet
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Est. $3,750 to $5,750/mo
Hearthstone at Leesburg Reviews
No PlaceWisely verified reviews yet, and 64 reviews on Google averaging 4.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Staff and caregivers4 of 5 reviews
Dining and food2 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 64-review average is 4.8 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified4.8★★★★★64 Google reviews
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Kimberly Bragg Pulaski★★★★★5 months agoHeartfelt Thanks ~ HearthStone of Leesburg
Vicki, I remember back on day one how you comforted me and my Dad, thank you for continuing to do so throughout this journey.
Kenya, above all others, you really took exceptional care of my Dad, thank you for being truly compassionate. I miss you already.
To all the staff that gave love and shared smiles together with my Dad, thank you.
Gratefully,
Kimberly Bragg Pulaski
Ann Marie Schupper★★★★★3 months agoOur Mom came to live at Heartstone after rehab. I cannot say enough about ALL of the staff. Myself and my sisters live in the Northeast, so being so far away was tough , but knowing that Mom was being so well cared for was a huge relief. From the Executive Director right down to the dining staff everyone was so kind and loving to our Mom and to us as well. Our Mom never recovered, but the care she was provided in the last 2 months of her life at Hearthstone will never be forgotten! Met many lovely residents there as well. Bless you all for the care you provide to your residents !
William Johnson★★★★★4 months agoI think the facility is very good and clean. The dining room is very nice and the food is good. The care is good the staff is very friendly and knowledgeable.
MindyLou Moro★★★★★a year agoMy wife and I spent the last few months of her life in this beautiful facility. Unfortunately, the outstanding appearance of the place does not match the level of care. Take note of how many residents have video surveillance in their rooms. This was recommended to us by a staff member because of what goes on! Some of the night staff are abusive, mean, and coldhearted, and the same ones work almost every night. We had a firsthand witness who reported extremely unprofessional and unkind behavior towards residents (and she was not alone when this happened so others saw it, too). This was reported to Hearthstone's parent company, as well. No response from either. Please do not send your beloved relative here - I am just thankful my daughter got me out before anything happened to me. I loved the receptionists, activities, and a couple aides, but my wife (a retired nurse) deserved so much better in her last months of life. My poor daughter carries the guilt of placing us there thinking it was the right thing to do but I will never hold her responsible because of the "show" they put on when they admitted us. Shiny new does not always mean nice!
Stacy Rod★★★★★a year agoThank you, Hearthstone, for being just the place for my parent to call home. My tour, was amazing. The workers stopped and said hi and were smiling and interacting with other residents. I was introduced to a few family members and was made to feel like my parent had already moved in and was part of the community. A decision to move someone you love so much to memory care is not an easy decision at all and I felt like everyone at Hearthstone really make the people living there feel happy and safe. I toured twice and each time I was greeted by friendly workers. After moving in, my parent needed to settle and with memory loss there was confusion and anxiety. I will admit I was worried because this was new for me too. I can't say enough about the care we received that first week and the great care and attention my parent receives now that is ongoing. Nothing is ever perfect, but people are not perfect and people with dementia are not always predictable. the workers at Hearthstone, just jump right in and adapt so that my parent knows nothing but having people around her that care. They are doing things in activities that I would have never thought they would do and it brings a smile to my face. I would highly recommend Hearthstone Leesburg to others.
Reviews and rating from Google, shown as Google publishes them for Hearthstone at Leesburg. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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