No PlaceWisely verified reviews yet, and 46 reviews on Google averaging 4.0 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care4 of 5 reviews
Staff and caregivers3 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Safety and supervision2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 46-review average is 4.0 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Always understaffed , no programming for residents they wander around or sleep in chairs, no one monitors or helps those you have difficulty using a fork eat no supervision in dining room someone can choke,rooms and bathrooms not cleaned smells of urine. They put clients to bed at 6:00 to avoid having to attend too them. They use medication to quiet or control clients . Place is poorly run have had two directors in 1.5 years, countless staff changes , staff sit around playing with their phones and never have answers to families questions , do not take your loved one there they will go from independent to dependant very quickly run don’t walk away and find another place!’
I wanted to share what a wonderful experience. My family had at Vista Lake. Tish, the Director of nursing and her care team performed exceptional care. Greg, the administrator was always very attentive to our needs and miss Denise was always available. Every time I called or texted her. I would highly recommend considering Vista Lake for your loved ones. You will not be disappointed.
I just saw Christina’s review, and I agree. I went there to visit my mom on a surprise visit. I used her bathroom and saw used adult diapers piled high in the garbage can, and I couldn’t breathe because the urine smell was so bad!!! Also, I bought her beautiful adult coloring books and a huge box of colored pencils for her to relax to. The next day they were gone. I talked to someone there, and she said, “Oh, another patient probably took them.” REALLY!?!?!? This also happened with boxes of candy.
IF this was the case, this shows a total lack of supervision!!! No one’s privacy should EVER be invaded ESPECIALLY when you are paying and trusting others to take care of your loved ones!!!!
Vista Lakes was the obvious choice for my mom because it stuck out compared to the other assisted living residences I visited. I liked the floorplan, with a bright living room and fireplace and adjacent dining room; similar to a single family house. It didn't feel closed off. I loved that if the planned dinner menu isn't what you're in the mood for you can order from 5 daily back up items. The rooms are spacious. The activities are plentiful including outings to a variety of places. There is a designated medical person on site and the hospital is literally in walking distance. So many great features. I highly recommend Vista Lakes.
My mom spent 10mths in the memory care unit…
My brother had right of attorney, otherwise, I would have taken her out ASAP! Unfortunately, she died under their care…
The room always smelled like urine; My mom said she was abused(she suffered from dementia, so take that into consideration); Gifts she received, were always missing…even the next day, & the staff blamed it on the other patients; Very depressing atmosphere!
I had no choice, & couldn’t move her…
Please don’t put your love one(s) in this place!
If I could help even just one person, this review is worth it! 🙏
Betty (Aug 2022’ - May 2023’)
Reviews and rating from Google, shown as Google publishes them for Vista Lake Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Vista Lake Assisted Living. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
