Review Title: Clinical Excellence Meets Compassionate Care, A Five-Star Community
As a healthcare professional who rounds at various assisted living facilities, I have the opportunity to see the inner workings of many communities. Providence Maitland ALF consistently sets the bar for what high-quality, resident-centered care should look like. It is a truly nurturing environment where the health and happiness of the residents are the top priorities.
The leadership team is exceptional. Zurena, the Executive Director, and Chavez, the Assistant Executive Director, lead with a vision of excellence that is evident in every hallway. Their commitment to maintaining a top-tier facility is matched by their accessibility and professionalism.
The clinical oversight is equally impressive. Shantae, the Director of Nursing (DON), runs a tight ship with a focus on safety and clinical integrity. The nursing team and caregivers are some of the most dedicated I have worked with, they provide my patients with attentive, quality care that significantly enhances their quality of life.
Every touchpoint in this community is seamless:
Admissions & Marketing: The team makes the transition into the community smooth and welcoming, removing the stress for families.
Front Desk: The staff provides a warm and professional greeting that reflects the high standards of the building.
Activities Team: They are amazing at keeping residents engaged, active, and socially connected, which is vital for holistic health.
I am always confident when my patients call Providence Maitland "home." It is a facility that excels in both administrative management and hands-on care. I cannot recommend them highly enough.
I would like to express our appreciation for your staff's dedication, patience, and compassionate care towards our mom, and the other patients. The personalized attention given to meet their needs is commendable. Our mom has shared that she is happy 😊 and content, which provides our family with peace of mind knowing she is in good hands.
Tianne Combs excels as an activities director. Her enthusiasm and active involvement in organizing engaging activities for the residents are appreciated. Her lively and enthusiastic spirit positively influences the staff and residents alike. We encourage you to continue the excellent work in supporting our loved ones.
As a 73 year old real Estate broker who has helped thousands of families over the past 4 decades and now specializes in helping seniors, I am in and out of a lot of central Florida senior care communities and have earned the right for an opinion of who is great at serving seniors, and which ones need to keep working at it. I just want to say my experiences at Providence have been outstanding. The Executive Director, Zurena Bennett and the Activities Director, Tianna Combs are both incredible ladies that truly care about the care and wellbeing of their resident family. Thank you ladies for making our world a better place!
The facility itself is beautiful, clean, and welcoming. 😁😁 The care staff are doing the best they can to support residents and families, and Natasha and Angie especially deserve recognition for how caring and attentive they’ve been. ❤️ Also! The older housekeeper is literally so sweet... I havent caught her name yet because I everytime I see her shes busy. My family members room is always so clean. 👏
The dining experience has also been really good for a senior living center!! I was pleasantly surprised... The cooks put effort into the meals, and one of the Hispanic cooks in particular is incredibly personable with the residents and seems to know everyones preferences.The only suggestion I would make is adding more “special” meals to really elevate things. And maybe make sure theyre wearing name tags so I can properly thank the young Hispanic girl! 🤣
Debbie and Glenda are absolutely wonderful as well!!! They are always welcoming when we arrive and consistently create a good experience ❤️
Unfortunately, the activities department is what lowered my overall rating.... The activities director, Tianna, often dresses in clothing that feels unprofessional for a senior living environment. I’ve also personally overheard her speaking condescendingly to staff members on multiple occasions. Activities are frequently changed at the last minute, which makes it difficult for us and others, to plan visits around events because there’s no guarantee the schedule will stay the same. The staff working under her often seem unsure of what’s going on, which appears to come from a lack of organization and communication. The activites themselves are really good, when they happen. The QUALITY of the activity isnt the issue. Its the quality of the leader to put it bluntly. 🤷🏾♀️
What also left a bad impression was being directly asked to leave a positive Google review to help boost Tiannas ratings... Thats what prompted me to leave my first review... A friendly personality is appreciated but professionalism and manners matter too...
We are eternally grateful to Providence Living at Maitland. There are no words to describe and express our sincere gratitude.
We looked at several different assistance living places, some with memory care some without. When we first visited Providence Living at Maitland, we knew this was the best place for our dad. The transition was very smooth and easy for him (and is too), he was extremely happy and comfortable with everyone here. They all made him feel like he was at home from the first time he walked through the doors, from the ladies at the front desk, the office staff, chefs, kitchen team, cleaning and maintenance team, activities, hairdresser, therapists, nurses and the aids , along with the other residents, just like a big family atmosphere.
Even the Kids from the school next door who visited every week !
"Exceptional service over and above our expectations"
We highly recommend this facility for your loved one.
Reviews and rating from Google, shown as Google publishes them for Providence Living at Maitland. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
