Palm'S Edge Assisted Living and Memory Care Reviews
No PlaceWisely verified reviews yet, and 17 reviews on Google averaging 3.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Price and value2 of 5 reviews
Management and turnover2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 17-review average is 3.8 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My mother was discharged because the facility couldn’t manage her behavior during a dementia-related episode. Throughout her short stay—less than two months—she was frequently moved from room to room and spent the majority of her time hospitalized. Despite this, they still collected payment and ultimately informed us she could not return.
There was also a serious incident where she became extremely lethargic while waiting for dinner in the dining room. Her blood pressure dropped dangerously low, below 80/60. I immediately notified the only nurse on the floor at the time, but she told me I had to wait for my mother’s assigned nurse to return. Fearing for her safety, I called an ambulance myself; otherwise, she could have collapsed or worse. Sadly, most of the staff seemed unwilling to help. However, there was one exceptional nurse who truly stood out, though I unfortunately don’t remember her name.
Palms Edge Assisted Living and Memory Care's staff and Administrators are second to none. The facility is well maintained and very comfortable for any family member who needs memory care or assistance in every day life. I highly recommend this facility in Palm Beach County, Florida.
This is a horrible facility. It is dirty and crawling with roaches - even in the beds. It is old and dingy, needing a lot of maintenance and refurbishment. I can go on with a litany of things that happened to my loved one there, with me living in another state and not being able to keep an eye on what was going on there, but they are too many to list. Suffice it to say that Palms Edge should not be trusted with any aspect of care for your loved one - cleanliness, medications, finances, mental health, nutrition or physical well being. The management is arrogant and condescending. They have their fiefdom and are happy milking it (along with state and federal programs such as Medicare and Medicaid) for all it is worth. Horrid place.
If you care about the well-being of a loved one, STAY AWAY. It seems like the staff needs a refresher on what their responsibilities actually are. Actually…they need to be fired and never allowed to work in the industry. You have to be morally devoid to think what’s happening there is normal. Absolutely sickening place. Also, their staff rates their own business. Really?
Palms Edge Assisted Living is one of the nicest communities in the area. The food is amazing and the staff is caring and compassionate. They offer affordable memory care as well.
Reviews and rating from Google, shown as Google publishes them for Palm'S Edge Assisted Living and Memory Care. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Palm'S Edge Assisted Living and Memory Care. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
