No PlaceWisely verified reviews yet, and 130 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Dining and food3 of 5 reviews
Building and rooms3 of 5 reviews
Quality of care2 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★3
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 130-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Been a resident for 5 months and have become a fan. Very clean and organized. Food service could offer a ‘healthier’ selection. More fresh fruits and veggies. Had an early problem with unwanted guests entering my room unannounced, but seems to be corrected.
My grandmother just moved in at the end of February and while it’s early on I would just like to applaud and appreciate the Blake for how pleasant they have made this transition.
Everyone has been kind, helpful and communicative. From Michelle from the sales department being clear and transparent with offers and expectations, the front desk staff being welcoming & friendly, the dining staff making the experience feel restaurant style (+ we are so grateful to the chefs and nutrition team for the amazing food), Bethany from the finance department being thorough and clear with the questions I had, the nurse during her evaluation and all the caregivers, shower aids etc she had interacted with have made my grandmother feel heard, cared for and like she is able to advocate for herself and her needs.
Everyone has responded in timely manners to any questions or concerns and while this can at times be difficult chapter to navigate with your family it genuinely feels as though everyone at the Blake wants to do their best to make residents feel at home.
Update --appreciated meeting with the staff and how attentive and receptive you were about our concerns. We have seen improvement from the initial issues. Also, we understand that there has been a change in staffing that is still in transition but appears engaged in mom's care. Thank you for your willingness to meet and listen to our concerns so promptly.
My mom has been at The Blake for 2 years. The cost of her care goes up 8% each year, but her overall care has become super lacking. There are a few staff members remaining in memory care that I absolutely love. But, the quality of care that we had for my mom when we chose The Blake is gone. When I went to see her tonight, her hamper was overflowing with soiled laundry and her soiled bedspread was still on her bed. I'm not usually this blunt, but I entrusted the care of my mother to this facility after visiting other facilities. And, I am heartbroken about what has become of this facility.
Very nice visit this evening. My brother is a resident here and loves the friendship all around not only from staff, but most other residents. He enjoys the meals most times and all the desserts. His living rooms are comfortable but the air is somewhat smelly. I plan to purchase a couple of air fresheners to bring some fragrance to the air. With a few minor improvements I would definitely give it 5 stars.
Reviews and rating from Google, shown as Google publishes them for The Blake at Pensacola. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Blake at Pensacola. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
