No PlaceWisely verified reviews yet, and 233 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care5 of 5 reviews
Staff and caregivers4 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Activities and engagement1 of 5 reviews
Price and value1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★1
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 233-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I have been visiting a friend in the Memory Care department and thought I should share my experiences. As another person stated the visit begins with Lisa's warm smile when I arrive. She's always a pleasure. In the Memory Care department my friend and every other person there is cared for by Georgette, Barbara, Chrisea, Tracy and the rest of the team. These ladies really interact and look after the residents. And it is not an easy task. Most if not all of the residents in Memory Care need a lot of assistance. And the team really tries to help everyone individually. This is, to me, a very sad environment since these seniors will only be getting progressively worse. And I see and hear the real concern from the staff. If I had to add anything else other than to thank these ladies it would be that they could use more help. More staff. Not only are they limited by the demands made of them by the patients there is also the emotional toll on them. The whole staff does a great job but only by hiring more personnel can they give these patients the extra help they need.
Thank you for doing such a great job in such a sad environment!
I been coming ro the Preserve for many years and have always had an amazing experience.
I am always greeted by Lisa as I come through the front door. She always takes the time to ask how I'm doing and is always very helpful.
The Clinical staff and Home Health are very knowledgeable, caring and compassionate to the residents.
Everyone is very cordial, receptive and caring of the residents, and you can tell that the residents love them due to them always speaking very highly of them!!This place is always clean and well maintained.
Keep up the good work!!!
I just want to say how grateful we are to Darien for making my mom’s 80th birthday so special. He really went above and beyond, handling all the details, working with the caterer, and making sure everything ran smoothly.
What meant the most was how much he genuinely cared. He made my mom feel celebrated and took a lot of stress off our family so we could actually enjoy the day.
It was a beautiful, easy, and memorable celebration thanks to him. We truly appreciate it.
My mother has been a resident at the Preserve for almost a year. The food is good, the price is reasonable, and there are a number of events that she takes part in and enjoys. Most important, however, is the quality of the aides and nurses who look after my mom. Their kindness and skills are exceptional. Two in particular that have been helping care for my mom are Chantale Clervin and Darshalee (whose last name I didn't catch). They make my mother feel safe and cared for, and are a great comfort to my brother and I who live far away and only get to visit every so often.
My family and I would like to thank the amazing team members who have taken such great care of our mother at The Preserve at Palm-Aire. To begin with, J.J. is truly devoted to caregiving and we have been so fortunate to have her caring for our mother. (It’s like we won the lottery!) Fredeline brings her smile and calm energy into every room. Cherrill handles my mother’s medications in meticulous fashion and always delivers them right on schedule. Charmaine, Monique and Chantal help complete the dream team of compassionate healthcare professionals. Also, we cannot forget Lisa in the reception area who is always so pleasant and welcoming whenever we visit. You have all become part of our family and we are grateful for your dedication and kindness
Reviews and rating from Google, shown as Google publishes them for The Preserve at Palm Aire. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Preserve at Palm Aire. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
