Assisted LivingMemory Care
The Waverly
9309 Mercy Way, Trinity, FL · No verified reviews yet
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Est. $3,750 to $5,750/mo
The Waverly Reviews
No PlaceWisely verified reviews yet, and 17 reviews on Google averaging 3.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care3 of 5 reviews
Dining and food3 of 5 reviews
Building and rooms3 of 5 reviews
Management and turnover3 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 17-review average is 3.6 on Google.
PlaceWisely verified reviews
Write a reviewNo verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified3.6★★★★★17 Google reviews
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Linda Norris★★★★★a year agoThis is a wonderful facility. My Step Dad has been here since October 2024. The staff and administration are top notch. This was a difficult decision to make to place my Step Dad here in a facility and glad that we did. The care is important but so is the food, here are some pictures from Waverly's Thanksgiving Feast for the residents and families. The Waverly makes us feel like family.
Jil Babis★★★★★a year agoI would give it 1/2 star if I could! While this looks like a new shiny penny, the staff turnover here is unreal, new people all the time, some don’t speak good English. My mother is deaf and has a cochlear implant with a device used to process sound. Nearly EVERY time we went to visit she did NOT have her speach processor not matter what time we arrived! They kept it in the central office for the CNA’s to keep the batteries charged. Often all four of her batteries were dead! Imagine for a minute not being able to hear ANYTHING! We placed our mother here expecting at least a reasonable level of care. Her room stunk to high heaven of urine, her urine filled clothes were left in the overflowing laundry basket. AND the bed smelled of urine, and yes we complained to the director, Susan, many times, including my brother, who placed here here myself, AND our caregiver! She was supposed to be checked so that she was clean and dry every two hours…HA! She has discoloration on her skin and a rash from sitting in urine and feces. My Mother also requires assistance eating, she has Dementia, good luck with that, our caregiver fed her. Playing oldies on TV and occasional chair exercises by an activities staff member are all you get for engaging with the residents from my observation. We hired a private caregiver just so she could have showers and more attention to personal hygiene given by OUR caregiver in the facility . Our caregiver was there three times a week, then and ONLY then did she receive what we consider good care. If you love the person you’re considering placing here, THINK AGAIN!
Florence O'Brien★★★★★a year agoMy parents live in the memory care and the care they have had is exceptional! The community is clean and organized. The nurses aides are wonderful and so caring, making my parents feel loved. I would highly recommend The Waverly for Assisted Living and Memory Care, from the Admin, nurses, aides and Activities and the food is delicious:)
Larisa Roberts★★★★★a year agoMy grandmother had multiple terrible experiences last year. It’s sad that a person has to die after being locked inside the freezer for anyone to actually do anything to protect the people living there. Worst experience ever with their staff and director.
J SCH★★★★★2 years agoThe facility is actually open. My mom moved in about 10 days ago and so far it's been just amazing. Very friendly staff, everything is new, very tasty meals with lots of fun things for seniors to do. Lastly it's close to home for family and friends can visit off the beaten path but right in the center of town and it's own quiet little space next to Trinity Hospital.
Reviews and rating from Google, shown as Google publishes them for The Waverly. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section