No PlaceWisely verified reviews yet, and 54 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Staff and caregivers3 of 5 reviews
Communication with family3 of 5 reviews
Safety and supervision3 of 5 reviews
Management and turnover3 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 54-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I am so pleased with Golden Pond Community at Winter Garden. My father-in-law moved in to his "new home" in December of 2025 after living at Inspired Living in Ocoee for a year. The renovations are wonderful; his unit is perfectly sized for him and his sweet dog (love that they are pet friendly!). The staff is so kind and considerate. Bonnie takes great care of all the residents as Director of Nursing; I've seen her paying special attention to each person in residence. Chefs Jorge and Carlos try really hard to adapt the menu to cater to my father in law's VERY PICKY eating habits. I'm grateful for their dedication to his nutrition. Sharon, Resident Director, is responsive and helpful - the moving in process was seamless. My father-in-law had a fall (he's OK!) and Teri and Betty were incredibly fast to help him and clean up and be very supportive as he recovered. Dennis and Trevia at the front desk are always so kind and welcoming. I really don't have anything bad to say at all about this establishment except that there's still not too many folks living there. But that will come in time; this place is too lovely not to attract new residents. It's as reasonably priced as can be expected for a quality assisted living facility.
I shouldn’t even give a star but I had no choice.
I am giving Golden Pond a one star review based on the experience my family had while my mother was a resident there. One of the biggest reasons I ultimately decided to move my mother out was the ongoing issues with the property, including problems with the AC and flooding in residents’ rooms. When you are trusting a community to care for someone you love, their comfort, safety, and living conditions should be a priority.
I was also very disappointed with the leadership of the Executive Director, Sharon Perez. From what I personally witnessed, the way she communicated with both staff and residents could come across as disrespectful and full of attitude. I also saw a significant amount of staff turnover during our experience there, which was concerning to me.
I strongly believe corporate leadership should make an unannounced visit to the community and speak privately with residents and staff members about their experiences. If possible, they should also reach out to former employees to better understand why people have left.
Families place an incredible amount of trust in an assisted living community when they put a loved one in its care. Residents deserve a comfortable environment, and both residents and employees deserve to be treated with dignity and respect. Based on our experience, I could no longer feel comfortable having my mother there, which is why I made the decision to move her out.
This community is a real disaster with the nastiest Executive Director
Hellloo,
Went for a tour here and Marty was out tour guy. He has amazing personality and joyful energy to be around. Very supper understanding and supportive. Would definitely recommend working with him. Thank you for your hospitality
We had been looking for an assisted living community that would be a good fit for my in-laws and hadn’t been having much luck finding one where it felt like they could live with dignity. When we found Golden Pond we stopped looking and we’re so glad we did. Mom and Dad were among the first to move into the beautiful newly renovated building and it’s been wonderful! While there have been some small bumps in the road, that’s to be expected from a new facility as they get systems online. And those small bumps are far outweighed by the kindness and attentiveness of the staff!!! Every staff person there is just amazing, and Mom and Dad tell us how much they love the staff every time we talk to them. And most importantly, we are so comfortable that mom and dad are safe and having their health needs looked after. Bonnie (Nurse Manager) and her team have gone above and beyond in ensuring Mom and Dad's health needs are met. And Bonnie is so great in her communication with us! No matter how many times we knock on her door she never makes us feel hurried and she responds to and deals effectively with every single issue that she's seen or that we've brought to her attention.
When you don’t love a meal you can always order Doordash, but if the staff aren’t kind, attentive, respectful and even fun, you cannot replace that. It’s worth everything! We are so glad we chose Golden Pond as a community for Mom and Dad! And we are so comfortable and happy knowing we don't have to worry about them.
I just wanna begin with this journey that started 2 1/2 years ago. Thank you so much to Gretchen who was there every step of the way. Guiding me and this year helping me transition my mother-in-law into the Golden Pond Communities. It first began a couple of years ago to take the step so that both of my in-laws could transition into this facility. Although the decision at the time was not made to move them here, the decision was made to move my mother-in-law in since the passing of my father-in-law. Gretchen couldn't be more helpful more understanding, more caring. She’s always been there for me. It’s been a journey, but I wouldn’t have been able to do it without her. Thank you Gretchen so much for making this journey as seamless as possible.
I would like to add that at the beginning of this year, in February, we did move my mother-in-law and myself into the independent living part of the Golden Pond communities, which is the Crossings of Golden Pond. It was a wonderful experience. My mother-in-law needed to be moved to an assisted living facility. Sadly we had to move her somewhere else. As soon as Gretchen contacted me that the Golden Pond Communities assisted living facility finally opened, we were the first one to sign up and one of the first ones to move in. We are so thankful that the community finally opened their doors.
Reviews and rating from Google, shown as Google publishes them for Golden Pond Communities. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Golden Pond Communities. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
