No PlaceWisely verified reviews yet, and 198 reviews on Google averaging 4.5 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms3 of 5 reviews
Cleanliness2 of 5 reviews
Dining and food1 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 198-review average is 4.5 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Our Dad has been living in Memory Care at Spring Haven for several months. His move was very challenging as has his stay due to his dementia and some other factors. Staff from the front office, to the unit manager, to all of the nurses and techs have been absolutely wonderful. Very supportive, accommodating, and friendly. We live across the country, adding to the challenges, but have always been met with the help we need ensuring Dad's care.
We have been out to visit twice in that time and are very pleased with the condition of his apartment and the unit in general. Issues that have come up have been quickly addressed.
We are in the process of moving him back closer to us, and staff continues to help us work through the challenges. We are very grateful for the care he's had so far.
The property itself is absolutely beautiful. The adjacent lake and wooded areas are great for getting him outside for fresh air and some nature.
My mom was in memory care and hospice. One time when the transport bus brought her to an orthopedic appointment in January, she arrived without pants on. On several occasions during the coldest snaps we had this winter, we arrived to find her hunched over in her wheelchair, dressed in nothing but a short nightgown.
When someone is in memory care and hospice, they often can’t clearly communicate their needs. The very least that can be done is making sure they’re dressed appropriately—especially when it’s 40° outside.
We raised our concerns the first time it happened and were assured it wouldn’t happen again and that retraining would be provided. Unfortunately, it did happen again.
Every time we visited, staff would talk about being forced to work extra shifts and how short-staffed they were. I believe many of them likely started with good intentions, but they appeared overworked and stretched too thin to consistently provide the level of care residents deserve. Regardless of the reason, situations like this should never happen to someone who is completely dependent on others for their basic care and dignity.
Don’t get me started with the bed bug and roach problems. She would be covered in bites. It was no fault of my mom’s as she had no kitchen or food as she always ate at the cafeteria. Her apartment was always clean between us and her when she was still able to. Staff are supposed to do weekly cleanings as well.
Laundry would go missing even though we would write her name on it with Sharpie and random clothes would appear in her closet. They obviously just threw everyone’s clothes in together and didn’t care enough to make sure they got back properly.
The lack of care is the resounding issue.
I moved into Spring Haven 2 months ago and it was the best decision I have made. This place is so wonderful and everyone is so nice. They take good care of me. If you don’t believe me, come by and ask me. I would recommend living here to anybody.
This is the most wonderful place to call home. Beautiful surroundings, kind and caring staff, numerous activities, could not ask for a better home than here🙏🏻🙌🤗
Reviews and rating from Google, shown as Google publishes them for Spring Haven Senior Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Spring Haven Senior Living. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
