No PlaceWisely verified reviews yet, and 61 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Quality of care3 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Dining and food1 of 5 reviews
Communication with family1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 61-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My father needed additional support after my mom passed. Keaton at American House was supportive and helpful throughout the process of making the transition. I cannot say enough positives about the staff. They truly care, everyone has been helpful. They also keep us informed of any changes or updates. They consistently monitored his progress including medications management, and leveled off the support as he improved. My father is better because of the support they have provided. The atmosphere is pleasant and they continually improve the facility for the residents. I highly recommend the American House of Zephyrhills.
First of all I can't thank the staff of American House enough for their kindness, knowledge and understanding of the very difficult situation to transition your loved one into a new home. We all know how hard it is for anyone to leave their home and surroundings that are so cherished. My Sister has a strong personality and very out spoken, very hard to take in my heart especially when we made it known to her she was moving to where she could be helped and watched over because of health reason. A miracle happened in less than a month! She is at Home! Didn't think it would happen so quickly, I thought it was going to be a long fight in my heart did we make the right decision? Well I am here to tell you we did. Her personality has come back to her sweetheart self! She has made friends enjoying all that American House has to offer. I attribute all this turn around to every staff person at American House and can't thank you enough Love From Our Family
Horrible move in. Forced to use Frontier. No show for installation. Medications missed and Meds not given until 3rd request and not correctly giving meds out. Dining room closed early and denied meal within meal time. Denied talk to manager about issues. No resolution provided by management to any issues. Do not turn the Meds over to American House. They will not give out meds that state as needed. No big hurry to fix med issues around here. Still not getting meds.
American House Zephyrhills feels like a family run assisted living home. We are very happy with them for many reasons. From the moment you walk in, you are greeted with smiles from the residents, as well as the staff. The ambiance is that of a nice hotel, the services are similar, and the vibe is very positive. Watching my mom joking around with the staff, hanging out with her friends, their attentiveness and being comfortable in her own space, confirms our choice. American House keeps us posted with any concerns or issues, as well as addressing any immediate needs. She says she feels safe and happy. For us, it is peace of mind. Follow them on Facebook to see the fun. Thank you to the everyone at American House for taking such good care of our mama. 🥰
American House Zephyrhills is a beautiful reminder that at any stage of life new memories can be made, community can be established and home is where the heart is. Walk through the doors and it is obvious that this is a special place.
Reviews and rating from Google, shown as Google publishes them for American House Zephyrhills. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of American House Zephyrhills. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
