No PlaceWisely verified reviews yet, and 106 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Activities and engagement4 of 5 reviews
Dining and food3 of 5 reviews
Management and turnover3 of 5 reviews
Cleanliness2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★1
1 ★1
Google shows its five most relevant reviews; the 106-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
This place is not what they tell you it is. Since it's now a for profit company everything has gone down hill. They can't keep staff. It's a constant turnover ( except sweet Kevin). They don't have enough staff. At one point the house cleaners had to serve the meals after cleaning toilets. That has to be illegal! It sure is disgusting! They promise chef cooked food. There have been so many chefs they've gone through it's ridiculous.
The food they buy must be the cheapest low grade things they can have. Service is terrible. The residents at one table will get their food one at a time while the others at the table haven't received theirs. One person has eaten and left while another table mate still hasn't received their plate.
To ask for a repair to be done it's weeks before it's done, if it's done at all. Mom had a hole in her wall from a leaky pipe they NEVER repaired until Mom moved out.
When they have their meeting with the administrators and ask for a change in something ( like the food). The administrators always say, " oh, I didn't realize that, we'll look into it" and never do a thing about it. Harmony has gotten so bad that numerous people have moved to a better places. They have 33 units in independent that are vacant. I hope people wise up to the false advertising. We're looking for a new place for Mom to live.
RUN, don't walk from this terrible place. The only thing they care about is the money...not the welfare of the residents. 😟.
Excuse what I said above about the repair team.
I did just find out repair time is much faster with the repair people that are on the team now.
Also, the new activity director is just wonderful. The residents are very fun too!
I would like to say my aunt whom I love like a mother. No one answers phone will not up date a POA a niece who has lived with her. It’s hard enough with Dementia/Sundowners. I know her best. Since no one answers phone ther on Memory Care Unit…. How do I know she is being taken care of ! Any Dememetia/Alzheimers unit has a nurse to answer questions 24/7. I have been told by staff that there is no staff on unit due to call outs. I’m Calling to check on my aunt. Pillar
Of community. Teacher 35+ years Buncombe County and when I call. I’m flagged as being trouble. I only ask questions and in emergency in jump to there which is unacceptable to staff at 3am to see why no one answers phone. Today I’ve called 8+times an been continuously hung up on as POA to ask status and speak to nurse. I called 911 for wellness check due to no service add on Memory Care Unit. My aunt is my life. I have to work since unable to keep her at her home.
I should not be denied right due to discrimination of my attire at 2-3 am. No one was answering phone. I work nightshift. I feel boarding my 5month old puppy would be more informative as he is my baby boy. My Aunt is my Mother. I expect better care here. If wellness check doesn’t come through. It’s Asheville NC.
I’m moving her to 💯 better care!!
My mother is a resident of Harmony’s Assisted Living community. She is cared for by professional, caring staff in a meticulously clean, well-maintained environment. Outside of these important elements, she is constantly engaged. Staff-led activities within the community as well as in the wider Asheville area keep Mom active. I am grateful for her very positive experience!
Harmony at Reynolds Mountain is a beautiful IL/AL facility. There were many struggles until Jamie (Ex Director) and her wonderful team took over. I am there almost weekly and I personally see the care that they have brought into this building. I see how happy the residents and the staff are to be there and the interaction between them shows how much the staff cares about their residents. Everyone is so nice and friendly from the kitchen staff up to the management staff. There are so many activities for the residents, staff, and vendors. This team truly loves their jobs, their vendors but mostly their residents. I would like to thank each of you for the wonderful job you are doing for these residents!
My 98 year old father has been at Harmony for over two years now. Since the new director began nearly a year ago, there have been so many improvements in all respects: staffing, resident care, dining, and activities. The public areas, inside and out, as well as the individual apartments are very clean, and kept in excellent repair.The residents and family are treated respectfully, by all of the staff, and any concerns are taken care of quickly. There's always a staff member to assist when you need them. I'm very confident that my dad is in the best possible hands, and really can't say enough positive things about the people, and facility at Harmony at Reynolds Mountain.
Reviews and rating from Google, shown as Google publishes them for Harmony at Reynolds Mountain. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Harmony at Reynolds Mountain. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
