No PlaceWisely verified reviews yet, and 22 reviews on Google averaging 3.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Staff and caregivers3 of 5 reviews
Cleanliness3 of 5 reviews
Management and turnover3 of 5 reviews
Dining and food2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 22-review average is 3.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My Brother was kicked out back in August 2023 when he was in the hospital with pneumonia. (This is during Covid and not easy finding a Facility with a Medicaid bed.) He walked out of assisted living two times. They had the doors open for the smokers. One of the times he walked out, a good Samaritan found him a mile and a half from the facility. She called the cops and They brought him back.
Then they put him in memory care For being violent to the med tech. My brother was hallucinating and told him there’s a man in his room. Obviously he wasn’t Trained in handling the situation. Instead of playing along he told him no one was there. That’s when my brother got mad and violent. Also he needed to be on better meds.
He figured out the delayed doors in memory care and escaped twice! He scaled their little chain-link fence. This is four times that he got out!
What did they do? They kicked him out when he was in the hospital with pneumonia! How tacky! I’m Divorced and had to handle this by myself. I had reported them to DHHS. Tina Dutch was the administrator at that time.
Also, when he was there Three years ago the food sucked and It always smelled pissy. Not sure if it still does And if they cleaned up their act.
I did find a good facility For him, Gabriel Manor. He kept getting Covid and pneumonia and passed away seven months later.
I initially placed my mother in Phoenix Assisted Care in October 2018 due to a broken right heel and her need to be non-weight bearing for 6-8 weeks. The facility was older, not fancy but clean and met my temporary needs. I also liked the fact that there were no hidden charges and that the monthly fee included medication administration, as much assistance as was needed for each resident, and laundry services if desired. I was told that residents could continue to stay there with hospice if the need occurred. I did have a few concerns during her first week of placement. However, when I spoke to Donna, the administrator, these concerns were quickly addressed. Much to my surprise, I decided that I wanted my Mom to become a permanent resident at Phoenix and she resides there today. The staff is caring, meals are balanced and the facility is clean. Since her placement, the shower rooms have been renovated and updated. They are currently renovating and upgrading all of the flooring in all of the common rooms and resident rooms. Unfortunately my mother's health has declined due to recent hospitalizations and infections. She kept telling me that "she wanted to go home "(meaning Phoenix). Mom is still in this assisted living facility with the aid of hospice and I feel blessed.
The administrative staff is very difficult to communicate with. I left message after message trying to get an update on my mother when I was hospitalized out of state. But Erika would not return any of my calls. When I returned home and confronted her she had no valid excuse. I wouldn't advise anyone to place your love ones here. My mother was hospitalized twice within a month here but the staff said "there was nothing wrong with her". Hint: be wise and look somewhere else.
I live in a neighborhood off of Westhigh up the hill from this facility. Two days ago, I saw a very old woman who could just barely walk, pushing an empty wheelchair on my street. She looked very out of place wandering around, running into the curb with the wheelchair, and stumbling. I went and asked her if she needed any help. She told me her name is Delia and that she was trying to find her daughter's house. She told me she'd come from the Phoenix assisted care facility. I'm shocked she made it as far as she did. The thought of her having crossed steep, busy, winding Westhigh is terrifying. I called the Cary non emergency police and an officer came to help me get her back.
If that had been my mother, I would be very unhappy that she was able to just walk (very slowly) out the front door without anyone noticing. Very unsafe.
I've never been in the facility but I'd say this experience warrants a bad review.
I am so happy and comforted knowing that my mom is at Phoenix. The facility is always clean and the staff is extremely professional and caring. Mom is in the Memory Care unit there where she is engaged, clean, fully dressed every day and happy. There are many activities planned for the residences. Donna (Mgr) has done a wonderful job in terms of the overall facility and staff, I am very grateful and would recommend Phoenix for anyone wanting a great elderly care residence.
Reviews and rating from Google, shown as Google publishes them for Phoenix Assisted Care. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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Reading reviews of Phoenix Assisted Care. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
