No PlaceWisely verified reviews yet, and 21 reviews on Google averaging 4.4 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care3 of 5 reviews
Activities and engagement3 of 5 reviews
Building and rooms2 of 5 reviews
Safety and supervision1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 21-review average is 4.4 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We are touring places to move my father in law from FL to NC. He's already in a Brookdale facility in FL and so it seemed like a transfer would be pretty seamless and easy. I called and scheduled a tour for Saturday at 10 am. I arrive and there's not a single staff person around. There is a front desk but there was a sign that said to see staff upstairs. Went upstairs and couldn't find anyone. It was literally a ghost town. What really got me is that anyone can wander around the place unsupervised. The doors are unlocked and anyone can walk right in and do whatever they want. I tried to call several numbers but either the mailbox was full or I just got transferred to the main corporate number. What if there was an emergency? So no thanks. We'll go elsewhere. I have absolutely zero confidence in their ability to take care of my father-in-law and keep him safe.
Looking for senior living facilities for a family member isn’t easy. But Ashley was so knowledgeable and helpful. If we could convince my uncle to move closer to us we would be happy to have him at Brookdale South. The staff really seems to care about the residents and the residents seemed engaged while they was doing what they call b-fit. It’s a program Brookdale created to keep them exercising no matter what their mobility is. It was refreshing to even see the nurse (whose name I think was Precious) do some of the exercises with the residents. It made the residents smile seeing her exercise along with them. If you’re looking for assisted living, go see Ashley at Brookdale South!
In our experience, after my mom has been at 5 different places in another state, we have found Brookdale South Charlotte to be the MOST accommodating, the MOST caring assisted living facility of all of them. The executive staff have accommodated all of my mom’s needs and ours as well! One other thing we love about Brookdale South Charlotte besides the staff and Care Partners are the other residents and the resident activities coordinator!! My mom is wheelchair bound but even so, she is able to go on field trips out in the community once a week, because of the amazing wheelchair accommodating bus. Brookdale South Charlotte has made this chapter in my mom’s life, full of life and full of living life!
I went to Brookdale with my dad as we are looking for my uncle. It seemed nice there. I wish my uncle would move closer and if he does I think he would choose Brookdale. Ashley toured us and she was nice even answering my questions and concerns. The staff I got to meet were friendly. Residents were doing an exercise program and seemed to be happy.
I toured a number of facilities in the area when looking for a place for my mother and you won’t find a better group of carrying individuals then the folks here. I wouldn’t hesitate to recommend this propel to anybody or place a loved one here.
Reviews and rating from Google, shown as Google publishes them for Brookdale South Charlotte. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale South Charlotte. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
