No PlaceWisely verified reviews yet, and 28 reviews on Google averaging 4.0 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care4 of 5 reviews
Building and rooms4 of 5 reviews
Management and turnover3 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★1
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 28-review average is 4.0 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
RUN!!! Do not put your loved one in Brookdale South Park!! While the management staff Brad and Tameka are clearly not qualified to be in their positions the bigger issue stems from corporate not providing the funds, training, leadership and follow up to inspect what they expect with their team! Be prepared for other residents entering personal rooms and even sleeping with your loved one because staff is not supervising them! Your loved one's clothes get washed with everyone's else's so that they now "share clothing". I have videos and pictures to prove it! They will even prescribe an antipsychotic medication to sedate without your knowledge! BTW there is a Class Action lawsuit against them for understaffing! I complained to them for the 5 months I had my loved one there and now the best thing I did was move!
I recently toured the community with Whitney Varnadore and was very impressed with the entire experience. Staff introduced themselves, it smelled nice, and the residents were well taken care of and enjoying an activity. Whitney is a trusted resource for all things seniors and gives her all to helping families through the transition. If you are looking for a memory care of a loved one, you won’t regret reaching out.
We are leaving Brookdale after 1.5yrs due to cost increases, shabby living conditions, no beauty spa for over 6 months, cold food, food served on plastic plates with plastic utensils and an executive director (Brad) who lacks effective management skills. The last straw was finding a caregiver watching SpongeBob SquarePants on her iPad instead of helping residents with dinner. Even though she knew I was seated in the dining room with other residents, she continued watching her cartoon for another 20 minutes before deciding to do her job.
We now have our mom in The Meridian at Carolina Lakes and pay $2000 less per month for 5 star facilities which include a heated pool, a beauty spa that operates 4x/week, hot food, a room with a courtyard view (she looked at the parking lot at Brookdale) and regularly scheduled outings.
As long as Brad is managing this facility, it will probably not get better. He struggles to respond to inquiries and the staff seem to have no respect for him. The receptionist is also extremely rude. I do not recommend this facility.
This facility is absolutely beautiful. The staff is very professional and Whitney is the best Community Client Relations Director, she and the other staff members really made me feel welcome and safe with leaving my dad in their hands. My dad has Dementia and I had a negative experience at a prior, senior care facility, and so I was very hesitant to try my dad at another facility (until I came to Brookdale Memory Care). During the tour, I met each staff member and I can tell that they truly love what they do, and that their work is personal to them and that the residents love the staff, as well. Thank you Brookdale, for easing my mind and for helping me find my father a new home.
Most staff members seem to truly care for the residents. My father is happy and like his caregivers.
And, the building is getting a much needed update, including furniture and equipment! This will be a great improvement for residents and staff.
Reviews and rating from Google, shown as Google publishes them for Brookdale South Park. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale South Park. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
