No PlaceWisely verified reviews yet, and 15 reviews on Google averaging 2.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Building and rooms3 of 5 reviews
Staff and caregivers2 of 5 reviews
Quality of care2 of 5 reviews
Management and turnover2 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★0
1 ★2
Google shows its five most relevant reviews; the 15-review average is 2.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
A great community with great hearts to cater for residents. Professionalism is seen everywhere in the facility. I like their protectiveness and quick responses to issues. I will recommend East Towne to anybody looking for an Assisted Living facility in the Charlotte Metro. East Towne will take care of you!
Management lies to you about your concerns with your loved ones. They give you enough info to hope to keep you off thier backs. Nothing good to say about them.
This place should be Shut down. They are always out of food. Why are the residents going to the kitchen to eat and being told they are out of food!!!!!!!! This happens daily Breakfast, Lunch and Dinner. WHAT ARE THE RESIDENTS PAYING FOR!!!! THIS PLACE IS TAKING THEIR MONEY!! Sometimes they are told they can make them a HAM SANDWICH.
MOST OF THE SENIORS THERE ARE DIABETIC !!!!!!!!!
THE FOOD IS ALWAYS SALTY!!! THEY NEVER MAKE FOOD FOR THE RESIDENTS WITHOUT SALT! THEY NEVER HAVE ENOUGH FOOD!!! IF the residents (SENIORS) dont have snacks in their rooms they would Starve! They do not take care of the Seniors AT THIS DISGUSTING place at all! They are Taking their money! The lazy workers never give the residents their mail . So don't send out money in an envelope to your love one there. The workers are stealing the Seniors mail and they give the Seniors their mail three weeks late. The workers never answer the phone when you call there and no one is at the desk at night to open the door. You will be standing outside ringing the bell for 20 minutes. The media and Better Business Bureau WILL be notified.
As soon as I walked inside the doors, I was greeted with style and class from a employee that was extra helpful...the administration staff awesome helpful and friendly. Also the residents was very friendly. It was clean neat and comfortable. I loved my experience first time visit.
East Towne Assisted Living has renovated!
Great staff during this hard time. I enjoy coming in to see everyone every time.
Reviews and rating from Google, shown as Google publishes them for East Towne. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of East Towne. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
