No PlaceWisely verified reviews yet, and 37 reviews on Google averaging 4.0 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care4 of 5 reviews
Staff and caregivers3 of 5 reviews
Activities and engagement3 of 5 reviews
Building and rooms3 of 5 reviews
Management and turnover3 of 5 reviews
Dining and food1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 37-review average is 4.0 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
The Charlotte is home to some incredible people, both Members and team members. When I walk in, they always make me feel so welcome. It’s so much fun to see how what the social director, Susan has cooked up for the Members to do for the day too. Their team is top notch with the care they provide and the community is beautiful!
The PT and OT are miracle workers. They are patient and they let you go at your own pace. I can now stand and walk with a walker. The people are great, we have great activities and our director is amazing. All the members get along and are so nice and friendly. The food is very good. We have a variety of things and a main special with lots of options to make your own meal. The decor is friendly, movie room upstairs, it's kept nice and clean, housekeeping comes once a week to clean. Maintenance is great and punctual to get work orders are done the same day. They do our laundry. Mondays we get flowers delivered for everyone to bring to their rooms. Variety of activities and entertainment comes often. Meals and packages delivered to our room. Transportation included 3 days a week.
It's bad enough to have to check a loved one into an assisted living facility. The Charlotte hides behind the contract one is forced to sign to gain admission. There are no options not to pay via ACH. There are no options outside of paying a monthly fee to use your preferred pharmacy They failed to honor several rights we had in the contract including:
1) to be treated with respect, consideration and dignity - this applies to senior management at the facility in being rude, lying, and being non responsive to calls or emails while holding the family and resident to a higher standard,
2) to receive adequate and appropriate care and services - be it failing to do laundry or losing items (often I had to do it myself), or in billing by adding fictitious charges and ach"ing money without informing that they were too busy to deposit a check,
3) Even the owner of the facility at Senior Living Facilities failed to properly acknowledge and investigate my complaint. Not only do they drastically overcharge they have no awareness that the facility I took my mom to after 2 months is over 2,000 a month cheaper yet even with all these documented failures was not interested in refunding any money.
The issue with their pharmacy was worked out after almost 3 months when they wrote the entire bill off. For 10 years my mom paid less that it charged me for 2 months, yet The Charlotte didn't care, or look into a different pharmacy. By comparison when I explained why would not use their preferred pharmacy and documented it, that pharmacy was replaced.
I wouldn't bring my worst enemy here
I played music at a fun event at CAL. The staff was incredible: friendly, caring and helpful. The facilities and decor at the home were tasteful and comfortable. The residents were engaging. We all had a great time together!
The team at The Charlotte is truly something special. The authentic manner in which they provide a caring and supportive environment is nothing short of amazing.
Reviews and rating from Google, shown as Google publishes them for The Charlotte Assisted Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Charlotte Assisted Living. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
