No PlaceWisely verified reviews yet, and 65 reviews on Google averaging 4.3 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Activities and engagement2 of 5 reviews
Building and rooms2 of 5 reviews
Dining and food1 of 5 reviews
Cleanliness1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★5
4 ★0
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 65-review average is 4.3 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
We've been familiar w/ The Pines since it was built, our grandparents were residents. Now it has come time to place our mom and The Pines came to mind.
From the first phone call 6-8 weeks ago until today, everyone has been great! Jamarcus Scott was our first interaction and he was/ is extremely welcoming and helpful from the first meeting. He is always available to answer questions, provide guidance and is always willing to provide a helping hand. Diane Gonzalez in the business office has also been extremely welcoming and helpful. She takes time to know the resident, as well as the family Both Diane and Jamarcus make time for a quick hi! It's a small thing, but if people are taking time to know the family, they are taking time with the resident.
This was a tough decision to make for our mom, but have felt she is comfortable and safe from the first hour. She has activities to participate in including exercise, religious, games and music. Upon arriving 6/1/26 before lunch, the residents welcomed her and took her to dining room for lunch. To this day she has a table of ladies she sits w/ and interacts w/ throughput the day. It is very comforting to know she is not isolated in her room.
As far as services provided, mom is overall pleased w/ meals. She is happy w/ the assistance she requires for ADLs. All services have exceeded expectations. I must comment on the cleanliness everytime I enter the facility and the friendliness of the receptionist.
Overall this was a very hard decision to make, but given all of the positive qualities of The Pines we are happy w/ our decision.
Denise Grigg-Nagy RN, BSN
The Pines is such an amazing place. I honestly can’t sing their praises enough. They are so kind, helpful, and responsive. They truly keep the resident at the center of everything they do. My mom is in memory care. The staff actively engage the residents and keep them active. I would choose the Pines over and over again for my mom.
The Pines on Carmel was a lifesaver for my dear friends, the Coooers. They needed to move from their home quickly and together. The Pines were there with 2 beds and had all they needed to make the transition a good one! They have a fantastic staff who care about their clients and help them make the very best of their new home! They were a true blessing to the Coopers, and they will not be forgotten by me for their kindness and willingness to make a happy home for them after leaving their only home of 47 years. We are forever appreciative!!
The administrative staff that is in place now in this facility has done amazing work! Seeing how these ladies have elevated the care and overall living experience and well-being of the residents has been remarkable to watch! Great Job taking care of these residents!
I would definitely highly recommend here for memory care and assisted living. Having a parent with dementia can be very difficult and you want the best for them without making life complicated for them. This place is bright with smiling faces and such a wonderful staff that truly know what they are doing. It actually looks like my Mother in law is so much more lively and content here every time we visit her. Jamarcus and all the staff really go out of their way.
Reviews and rating from Google, shown as Google publishes them for The Pines On Carmel Senior Living. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of The Pines On Carmel Senior Living. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
