No PlaceWisely verified reviews yet, and 20 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care3 of 5 reviews
Activities and engagement3 of 5 reviews
Building and rooms3 of 5 reviews
Staff and caregivers2 of 5 reviews
Safety and supervision1 of 5 reviews
Management and turnover1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 20-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
The staff and facility here are wonderful. It’s easy to see why they have been voted the best in the county. My mother has been at Spring Arbor for 2 years and I wouldn’t want her to be any where else if possible. If you care about your loved one, this is where you want them to be. There are lots of activities throughout the week to keep the residents active and involved instead of them simply sitting in their bedroom staring out the window (or wall) like other facilities.
Spring Arbor, specifically Christina and Carol, were very helping when we first started. They gave information about things we were experiencing and what we should look for when choosing an assisted living and memory care. Gave us other locations to also check out and to think of the future requirements. They have been so helpful with the whole process. It is very assuring to be made to feel like you are being heard and to have insights into something never experienced before. Everyone there is so nice and friendly.
!!WARNING!!
Spring Arbor in Greenville, NC has been an absolute disaster for my grandfather’s safety and well‑being. Since January, he has fallen twice, both times hitting his head, and both times their response has been completely unacceptable.
After the first fall (when he was clearly complaining of head pain) they did not take him to the hospital. He only got medical care after we made it clear we would call the police for a welfare check. No family should have to threaten law enforcement just to get basic medical attention for an elderly resident.
What makes this place even worse is the behavior of the director, Carol. In our experience, she will say whatever she needs to say to protect the facility, even if that means giving inconsistent or misleading information to police and social services. Watching a director scramble to cover herself instead of prioritizing a vulnerable resident’s safety is beyond disturbing.
Now my grandfather has fallen again, another head injury, another ER visit — another preventable crisis under their watch.
If you care about your loved one, do not trust this facility. Their negligence, their lack of urgency, and their leadership’s willingness to twist the story make Spring Arbor a dangerous place for anyone who can’t advocate for themselves.
Great location! This is a beautiful assisted living facility with constant activities for residents. We had a family member stay here a few years back and she enjoyed her time here. She was able to socialize with new and old friends in the community when we were unable to visit.
As someone who has referred families to Spring Arbor of Greenville, the staff has been accommodating and quick to assist in the pre-admission process. It’s not a surprise that the community has a long standing reputation!
Reviews and rating from Google, shown as Google publishes them for Spring Arbor of Greenville. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Spring Arbor of Greenville. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
