No PlaceWisely verified reviews yet, and 36 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care5 of 5 reviews
Building and rooms5 of 5 reviews
Cleanliness3 of 5 reviews
Communication with family2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★0
3 ★0
2 ★0
1 ★1
Google shows its five most relevant reviews; the 36-review average is 4.6 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
Carolina Reserve is a beautiful Assisted living that does not feel like a facility. Everything is clean with pretty decor. My aunt’s room is spacious. Our experience started with Sharlynn who was exactly what was needed to make admission run smoothly. She came to my Aunt’s house and helped us choose furniture that would work well in the room. Sharlynn was attentive to our questions and got answers promptly. Sharlynn is the best front person for this company.
In our opinion, the nurse Jennifer, is a tremendous asset for this company also. She has been so attentive to our Aunt. We can tell she sees our Aunt personally and hands on involved in her care. She has called me with updates and answered my texts and calls. She has such a calming attitude and appears to really care for the residents. The other staff working with my aunt have been extremely nice also. My family would definitely recommend Carolina Reserve as an A plus Assisted Living facility.
Relocated my mother into this facility two months ago. Met with their marketing expert Sharlyn for a tour and pricing details to determine if it was a good fit. She was very thorough and answered all questions concisely and with an infectious amount of energy and empathy. Their Director Lloyd was equally informative and his demeanor settles the anxiety that comes with making these hard decisions. Their nursing staff is so kind, caring and patient with my mom. Their activities staff, Joe and M&M bring energy, creativity and fun to every occasion every day.
My mom has a new and positive attitude about no longer being able to live in her own home thanks to this facility and the importance they placed in how this facility is run and the resident's comfort and quality of life.
If you are searching for a warm and welcoming environment for your aging loved ones...this is it.
We absolutely adore the staff! Every single one is friendly and took the time to get to know our entire family. We chit chat with staff every time we visit making the community feel superior to other facilities we have experienced. While we try to visit every day with my grandmother, we are confident she receives fantastic care and support when we are unable to stop by. My family spends a lot of time at the facility and interact with other residents and we have never heard anyone say anything but kind remarks about their experiences. We are grateful to be able to have our grandmother in such a wonderful place and highly recommend!
Buyer beware! A lady that I was helping take care of was placed there and our experience with this facility was not good. My boss would politely say it wasn't a good fit. Jim and I went to see Irene everyday while she was there and it was rare that we went there and found things the way they should be. I will say that they had a couple employees that were very attentive and done more than stick their head in the door and ask was she ok or needed anything. I thank those couple employees. I could always tell when they were working. Most of the time, most of the employees were on there cellphones. Irene's room was never clean. Any cleaning that was done I did it. Most days her diaper was soiled, bed was never made, and it was rare to walk in the bathroom to find no poop anywhere. They have these help buttons that when pressed an alarm was supposed to go directly to the staff's phone. Jim had an incident where Irene fell and he needed help he pressed button several times no one shows. He had to go to the nures desk to get any help. Not to mention, someone gave Irene a very traumatic shower. Irene called Jim crying she said she was wet and cold and no one would help her. When Jim called down there they acted like they didn't know what he was talking about that she was fine. When we got there she was very upset her head was soaking wet. When I took her to the bathroom her skin was very red and she kept saying that whoever scrubbed her really hard. Jim told the staff him or I would take care of her bathing from then on. I realize that nurses don't have time to cater to every patient and they got a job to do but in this case I feel that whoever went to far. Some of the residents were very well placed there but please do your research before placing a loved one there. Make sure it's an accurate fit. Don't go by the salesman Patrick to sell you a hope and dream. Patrick is a very good salesman and maybe he don't know all the ends and outs of the place. I have learned a lot through this experience. I hope this review helps someone.
My mom is happy, feels safe and content. Room is always clean and so is the facility as a whole. Staff are very kind and engage with my mom whenever they see her. Wanted to update this review to recognize “M&M”…she’s the activities coordinator for Carolina Reserve at Laurel Park. Mary’s energy is infectious and she keeps the residents busy with shopping trips, crafts, games and many other things. She really keeps the residents engaged. The medical folks (Tina, Kodie and other's) do a heck of job making sure our mom receives the best care while keeping us informed of any unexpected changes. That’s a huge plus as we are out of state. My wife and I visited over a dozen other locations around Brevard, Asheville, Mills River and Hendersonville. Have Char give you a tour…you’ll be hard pressed to find a better place for your loved ones.
Reviews and rating from Google, shown as Google publishes them for Carolina Reserve of Laurel Park. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Carolina Reserve of Laurel Park. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
