No PlaceWisely verified reviews yet, and 26 reviews on Google averaging 4.2 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers4 of 5 reviews
Quality of care4 of 5 reviews
Communication with family3 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Management and turnover2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★1
4 ★1
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 26-review average is 4.2 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
When my mom joined Brookdale a few years ago it was because the staff was so friendly and caring. About a year ago the staff went through a change and ever since then it has been a revolving door. They can't seem to keep people and the ones they do have are never there. I no longer receive updates on how my mother is doing. They are changing medications with no explanation. For the amount of money we pay each month I would hope/expect better service/communication. This is our loved one!
This place is the worst place u could ever leave ur loved ones. The first problem that will occur is billing it will take weeks to get that figured out. They are so sweet & helpful when u sign up but after that it’s a different story. My mom had a roommate that I can’t even begin to tell u how bad it was. She used my mom’s products, ate her food used her refrigerator. Mom had no room for her stuff. She Had a c-pac but wouldn’t use it snored all night. She had No respect for moms space. Requested to be moved all we ever heard is it would be next week, next week never came The worst think she brought bed bugs into the room (it was a nightmare) they put my mom in another room, no tv, she had no shoes or her teeth. She couldn’t eat lunch or dinner because she couldn’t chew without her teeth. Had to take her roommate by ambulance to the hospital because she had so many bug bites. Wouldn’t let anyone in that room until it was sprayed. So mom had no chance of clothes for three days. We brought mom home with us & it took them over a week to get the room sprayed. They told us it was our responsibility to come & put all of her stuff in big plastic bag. We told them that would be their responsibility. It was truly the worst experience we have encountered. Plus on top of all that they charged us $1600.00 because we didnt give them a two week notice she was leaving. Ridiculous if u have family there or are planning please don’t do it. This is just a little bit of what accrued while she was there.
My husband and I were going on vacation and needed to find respite care for my mother, who lives with us. Since my mom is relatively mobile, still engages with her peers, and needs to feel comfortable in a clean and safe environment, I needed to find a suitable place to provide that for her. I wanted a place nearby, so I started my research and was directed to Brookdale Union Park in Monroe. After visiting the site, I found that it checked all my boxes, but what about my mother’s? It checked all of hers; it was all that it promised and more. Her room was clean and comfortable with plenty of sunshine, and the staff–from administration to support services–was warm, welcoming, and responsive to her needs. There were plenty of activities and opportunities to engage with her peers, and the meals and snacks (kudos to Argemiro G.) were plentiful and delicious. During her stay, she was treated like a permanent resident and also made some new friends. The cost of the stay was only exceeded by the services/benefits she received while there. Special mention goes to Management team members—Angela B., Tiffany L., Meshell B., and Amethyst G.—for making her stay memorable. When my mother left, the staff made her feel welcome to come back for another future stay. I would not hesitate for a minute to recommend Respite Care at Brookdale Union Park for your loved one.
I would not recommend this place. The Director of Nursing is a piece of work. Hiding paperwork, incident reporting, meds and failed to communicate and produce paperwork after my mother was mysteriously found unresponsive. Do your homework. Most, most of the other staff were nice. Director and DON not so much. Beware
I have an uncle at Brookdale who has been there about a year and a half now. I believe the facility as a whole is a very good facility and most of my experiences with the staff have been pleasant.
I believe most on the staff at Brookdale are professional and courteous and there are some that genuinely seem to care about the residents and do an excellent job for them and do the best they can for them and that is what matters most of all.
But I have spoke on the phone with and dealt with some members of the staff at Brookdale who were flat out rude and bordering on being out right obnoxious. These individuals seem to like to really throw their weight around and try to show who is boss. These individuals are not professional when it comes to dealing with families of the residents and I can only hope and pray that they are not equally unprofessional and rude and borderline obnoxious with the residents in their care. Brookdale needs to weed these people out and get rid of them and it would be a far better place.
Reviews and rating from Google, shown as Google publishes them for Brookdale Union Park. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Brookdale Union Park. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
