No PlaceWisely verified reviews yet, and 88 reviews on Google averaging 4.1 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers5 of 5 reviews
Quality of care3 of 5 reviews
Cleanliness2 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Safety and supervision1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★3
4 ★0
3 ★0
2 ★1
1 ★1
Google shows its five most relevant reviews; the 88-review average is 4.1 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
I recently toured this facility and I am very pleased with the cleanliness and friendly staff. Everyone I encountered was polite with an upbeat mood which was a breath of fresh air. The facility is well maintained, and has a very “home like” feel. After touring many assisted living centers, we will be calling Terra Bella home! 🩷
I recently transitioned my mother from SC to the Lake Norman facility and I wish I could give 10 instead of 5 stars for all the support and attention to detail TerraBella has provided these last few months. I have been in contact with Nicole Caruso over the past year. She always kept me up to date on site amenities and availability and never made it feel like anything other than getting help & support from a family member. Upon my mom's arrival she was welcomed by the staff and care attendants and introduced to more "friends" that have purposefully & intentionally helped her feel "at home". The professionalism of all the staff, the cleanliness and attention to detail by the maintenance team, and the overall supervision & management of the facility are noteworthy. My wife and I feel truly blessed that we have TerraBella to help us during this time with mom.
Terra Bella Lake Norman, NC is a blessing to our family. Mom is well-loved, and always looked after. She enjoys helping with the outdoor gardening and landscaping around the premises, and Nicole Caruso has been great to support her by providing her gloves and tools. The TB Team offers the best care in our area, and for this we are grateful. We would recommend Terra Bella to any family seeking the very best accommodations in the Lake Norman region.
This place is horrible for you to put any of your loved ones here. The administrator don’t know the residents. It’s always short staff so that mean your loved one can’t get proper care. Dee and James never cares about what you bring to their attention . I’ve seen 60 people quit with in a month.. Please ask about staff before you put any of your loved ones here!
Most of the staff are salesman or woman that draw you in with a focus on your primary needs and then skip what is needed in return, not informative they do not tell you everything that you should have or necessary steps regardless of qualifications and income. They will leave you on the sidelines if you do not complete things in their time frame but they notice you within 10 to 15 days of move in on the things that you need. If you voice your concern or opinion you will not hear from them ever again. That's the tip of the iceberg.
Reviews and rating from Google, shown as Google publishes them for Terrabella Lake Norman. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Terrabella Lake Norman. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
