Making the decision to place a loved one in the care of others is never easy, but from the moment my dad moved to Terra Bella at the end of January, we knew he was surrounded by people who genuinely cared about him.
The staff treated my dad with kindness, dignity, and compassion every single day. They took the time to get to know him as a person, not just as a resident, and that meant the world to our family. Their patience, warmth, and genuine affection gave us peace of mind during a difficult season of life.
As his health declined, the care and support they provided became even more meaningful. They not only cared for my dad, but they also cared for our family. Their smiles, reassuring words, and willingness to help in both big and small ways made an incredibly difficult journey a little easier to bear.
After my dad passed away, it became even more evident how much he had meant to the staff. It was clear that the relationships they build with their residents are heartfelt and genuine. Knowing he was loved by the people who cared for him is a gift our family will always treasure.
To everyone at Terra Bella, thank you for treating my dad with such respect, compassion, and love. We will always be grateful for the difference you made in his life and in ours. I wholeheartedly recommend Terra Bella to any family looking for a place where their loved one will be cared for like family.
i must say i am so glad i chose this facility to put my mom in residence at terra bella. let me start with the intro. i met with teresa the administrator of admittance. she was the most professional friendly person i have ever encountered. i was shocked that she advised me she recently took on this assignment. she answered all our questions and assured us what the transition would be like. all i can say is thank you. my wife recommended this facility as she placed her own mother several years ago. now that she is situated there my mom stated what i feel is the highest compliment. the people here are so much friendly here then the last place. overall the place is clean and the staff is excellent. keep up the good work.
My dad was in memory care here this spring for six weeks until he passed away. We're grateful for caring staff like Pricilla, Tracy, Duane, Kari and Korrin. But communication was rough; I was unable to speak to anyone over the phone about my dad when I wanted an update. Emails were also largely ignored. I'm especially disappointed at the poor/slow response to emails to the executive director while wrapping up dad's affairs there; emails about missing items, missing medicine, about certain aspects of my dad's care. To be fair, they were in-between Memory Care Directors while my dad was there, but because of our experience I will likely look for another facility for my mom should the time come.
Facility has enjoyable activities for the residents to participate in. There are weekly outings and holiday themed events are planned throughout the year. Their memory care has activities geared towards residents with cognitive impairment. Meals and snacks served look appetizing!
TerraBella was one stop on our very long journey to find a warm, qualified, and understanding place for our family member. Tucked off the main road in a pleasant setting, we entered the lobby and were greeted, welcomed, and had immediate good feelings. Misty and her staff answered our questions and provided specifics along with a tour and introductions. We hope that this is our final stop in our search!
Edit: 4.21. In theory, as presented by the sales rep Misty, the situation looked very positive and appropriate for the care of my family member; however, in actuality, it has been a challenging situation to navigate, which has ended poorly. The financial, emotional, and physical expense of this experience will be long lasting. Sadly, this 4 month hopeful endeavor reflects the nature of healthcare in this country today. Buyer beware.
Reviews and rating from Google, shown as Google publishes them for TerraBella Northridge. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
