No PlaceWisely verified reviews yet, and 17 reviews on Google averaging 2.8 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Staff and caregivers3 of 5 reviews
Building and rooms3 of 5 reviews
Dining and food2 of 5 reviews
Cleanliness2 of 5 reviews
Management and turnover2 of 5 reviews
Activities and engagement1 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★1
4 ★1
3 ★0
2 ★0
1 ★3
Google shows its five most relevant reviews; the 17-review average is 2.8 on Google.
No verified reviews yet. Verified means a resident, a family member, or someone who documented a tour, confirmed by PlaceWisely. We never display facility-supplied testimonials as reviews. Toured or lived here? Write the first one.
Reviews on Google
Shown as published by Google · not PlaceWisely verified
My brother only been there for about 2 months now and he loves it. I go visit just about everyday from .......... just to make sure he is getting use to the place. I notice everyone gets along very well and they work as a team with what they have to work with. My brother loves the food and always tells me they feed you good here. The place is nice and clean the staff and upper management is very nice and from what I have observed they treat the residents with respect and I have not heard a staff holler or mistreat anyone in there. And if I would I would report it myself.Im sure they have their faults as well as others so instead of complaining I would like to help out and do some volunteering. Everybody every where is short staff and that I know for sure. So why not do your part as a family member and see the positive side of it.visit more and be the change..Those jobs are not easy and yes things could be better and if you point it out it will get better in A respectful way.
CLEVELAND House Thank You
2nd shift staff do need to enter act more with the residents instead of setting in that little room all the time do activities. I do believe it will do a turn around for the good with all our help. I've never heard staff talk about each other and I never heard the upper management talk about staff or anyone at the point.
Nasty nasty nasty. Never clean the rooms or mattresses. Poop all over the beds sticky floors smelt like rotten bologna. As you walk in it is cool but the rooms are very very hot. My sister n law admitted herself but if we had known it was this NASTY we would not have let her go here. The personal was a cranky person and would not help us to understand anything about how they take her money or how we can get her evaluated for a mental health issue. My sister in law has not taken a shower or eaten in the dining room, she says it is nasty and they can't make her shower. All I got to say is don't put your loved one in this Nasty place.
My grandmother was fine till my family transferred her to this place. She declined and has multiple accidents from falling. Then she died all of sudden on Thanksgiving morning 2018. I wish my family had pressed more about the issue. Do Not Put your family here!!!!
The manager and upper management do not properly staff their facility. They ask untrained staff to transport patients to appointments in the company bus and the employees own personal vehicles. Staff members that are asked are not trained in CPR if something was to happen during transport . This company has no concern for the liability or safety for the staff nor the patients to allow this.
The leader Stephanie is one of the best people and the community is very lucky to have her the staff treat the residents like family and that is something we all love
Reviews and rating from Google, shown as Google publishes them for Cleveland House. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Cleveland House. Weigh patterns over single ratings. It offers assisted living; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
