No PlaceWisely verified reviews yet, and 24 reviews on Google averaging 3.7 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Quality of care4 of 5 reviews
Staff and caregivers2 of 5 reviews
Cleanliness2 of 5 reviews
Communication with family2 of 5 reviews
Building and rooms2 of 5 reviews
Management and turnover2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★2
4 ★0
3 ★0
2 ★1
1 ★2
Google shows its five most relevant reviews; the 24-review average is 3.7 on Google.
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Reviews on Google
Shown as published by Google · not PlaceWisely verified
As an individual that has worked in the community and the surrounding areas. I am so thankful for the change in Leadership. Myself personally that has a family member live at the community. I see positive changes and energy which enrich the life’s of loved ones and staff. The leadership in the past few weeks have shown me they have compassion care and love and only want the best for all that makes Meadows home. I can not wait to see the changes ahead as management had turned things around for the better good of the community but the Statesville area providing the upmost care. We are thankful ! Mistakes may happen. But it’s the changes that show the amazing efforts being put forth for my loved one and seniors. Many kiddos to the staff and leadership of this community.
Update-2024 September: After 9 months, the statement of deficiencies for Meadow Lakes rank a Zero Stars under the NC department of Human Services facility inspection and ratings website. Deficiency Reports are dated 05/17/2024 with a 85 page statement of deficiency and on 07/24/2024 with a 26 page statement of deficiency. The last star ratings of ZERO were issued on 06/13/2024 and 08/14/2024. All the proof a family needs to be wary about making a decision if their loved once should be placed her for dementia specialty care. Also, on the NCDHHS inspection website, fines for the the facility has $8000.00 for 2023 deficiencies and $26,000 for an incident on 05/17/2024. That is a extremely higher than average fine for assisted living facilities. Thankful for WSOC channel 9 news out of Charlotte for keeping the public informed for a follow-up on this facility in August 2024. The state and Iredell county need to make this facility top priority for review and onsite inspections.
Update 2023-November: I hope the recent name change from Heritage Place to Meadow Lakes of Statesville indicates that the facility is under new ownership. The facility owner that bought the facility in April 2022 reduced the quantity and quality of food. I witnessed the meals for several months while my father was a resident at Heritage Place. The portions would not keep a toddler content. I cannot imagine how some of it tasted. No ice for cold tea or water. Also, the level of supplies to help take care of the residents hygiene went to below bare minimum. My rating is a 1 Star the same as the NC department of DHHS has rated this facility officially. A simple google search will show the NC DHHS rating and non-conformances reports. Take a quick read of these reports and you will read where patients have been attacked by other patients to the point of deadly harm. The state reports also show med techs not properly keeping up with medication inventory. Family members being told that if their loved one went under hospice care, they would have to find new placement for their loved one. Also, the reports will reveal residents getting out of the facility and could not be found within 15 minutes. Again, I hope with the new name change also includes new ownership that cares for the residents. Most of the personal aids who cared for the residents seemed to care but had little say on how the residents were treated or fed proper nutrition. I have laid awake at night worrying about the residents at Heritage Place after I was blessed to move my father to a facility where he gets the proper care he needs. He has not had anymore bruises, he is hydrated, kept clean and fed very patiently each meal because he can no longer feed himself. He has gained weight back. Please be very cautious when considering placing a loved one in any facility; especially this one.
My husband called to inquire about residence for my mother and requested some information to be sent. It never came. He called back in a couple of weeks and got an apology and was promised it would be taken care of. It still never came. He called a third time and the blame for the negligence was directed towards the office Mgr. He was promised that an email would be sent immediately. It still hasn't come. If this is how things are run there then we absolutely want nothing to do with this place.
This is not where u want to put your parents in a run down facility I was an unexpected visitor talked with some of residence there activity room consisted of NO tv sadness some people did not belong there I was there awhile and saw the nurses huldedup talking amount there self the patient I went to see had not had there clothes changed in a month the blond headed women in there I guess I don't know who or what part she worked at in the facility was so unprofetional I can go on and on let me tell u they should be shut down if I go into visit make sure u have a phone on u or u may not get out to call police cause that is how I got out I had to call irdel police department and don't let the pictures fuel u I wouldn't give 250 dollars to stay there a month it was like a scary movie don't put your family there please
My mother gets the very best of care from a loving group of Nursing personnel. I could not ask for anything more. They keep my Mother clean and feed.
Reviews and rating from Google, shown as Google publishes them for Harmony House Memory Care. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
No regulator record is linked to this community yet. Licensing section
Reading reviews of Harmony House Memory Care. Weigh patterns over single ratings. It offers assisted living and memory care; reviews from families of residents with different care needs describe different experiences. Reviews on Google come from Google and are not verified by PlaceWisely; they never affect match scores or rankings. If a review mentions staffing or communication, ask about it on a tour. Questions to ask on a tour
