Assisted Living
Brookdale Dr Phillips AL
8001 Pin Oak Drive, Orlando, FL · No verified reviews yet
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Est. $3,750 to $5,750/mo
Brookdale Dr Phillips AL Reviews
No PlaceWisely verified reviews yet, and 31 reviews on Google averaging 4.6 stars. Reviews are shown as written; we moderate for spam and privacy, never for sentiment. How we handle reviews
What families mention most
Building and rooms3 of 5 reviews
Management and turnover3 of 5 reviews
Staff and caregivers2 of 5 reviews
Quality of care2 of 5 reviews
Dining and food2 of 5 reviews
Activities and engagement2 of 5 reviews
Counted from the review texts on this page. A mention is not praise or criticism; read the reviews for the sentiment.
Stars across the 5 reviews shown here
5 ★4
4 ★1
3 ★0
2 ★0
1 ★0
Google shows its five most relevant reviews; the 31-review average is 4.6 on Google.
PlaceWisely verified reviews
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Reviews on Google
Shown as published by Google · not PlaceWisely verified4.6★★★★★31 Google reviews
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Christina Stocker★★★★★8 months agoHighly recommend this Assisted Living facility AAA++++ Rhody answered all my questions and made the transition easy moving my mother down from New York. Mom was so comfortable moving into her new home that she played the piano in the lobby on her very first day.
Patience★★★★★a month agoI'm a current resident at this assisted living facility. This place indeed does have a pleasant and homey atmosphere.
Last year and during the spring months this year, the facility was understaffed which now is no longer a problem. New staff have been hired.
Meals: Many of the residents, including myself, have been having issues about the menu and the food served.
The menu has been repetitive every day. The menus are for lunches and dinners ( no menu for breakfast). We have 4 or 5 choices for the entree or main dish. Every single day, there is Baked Tilapia and, too, Hot Dogs listed as entree items. Every single day.
Also, sometimes you don't get what you have ordered. We need choose from the menu paper for each lunch meal and dinner meal. We normally fill out our menus in advance; for example, we are given the menu papers for the following week (for Sunday through Saturday) on the previous week, usually on Thursday in the evening or on Friday. So there are 14 menu pages (or papers): each page is for a meal, and we can mark the items we want to eat (or circle the item) to select. So, for example, I circle the item I want for my dessert from a choice of 3 different desserts for Wednesday for lunch (the Main Meal). I selected the "Ice Cream of the Day". When the day came, and lunch was served, I didn't receive ice cream-- I got sherbet instead. Other residents in my dining room were not happy about it either. ( This actually happened recently.) Or, I selected (in advance as usual) "Chocolate chip cookies" for my dessert for a dinner; then at the mealtime, I received sugar cookies instead. The desserts are delicious though; I like the strawberry cream pie, chocolate cream pie, key lime pie, and the pineapple upside down cake.👍
There are options for diabetics; one of the 3 dessert options is sugar free - such as "no sugar added ice cream of the day" and "no sugar added blueberry pie". I've tried these and they're pretty good.
The kitchen staff sometimes put too much salt on the vegetables or in the soup. Recently, the cream of carrot soup was much too salty. Yuck. Most residents didn't eat it.
Sometimes the vegetables are either too raw or too seasoned. These vegetables, for example, green beans and carrots should be cooked enough. But sometimes the carrots and green beans are only half cooked.
Here are entrees that the chef and the cook usually do a good job ❤️making:
Baked Salmon with Lemon;
Bar-Be-Q Chicken;
Beef Pepper Steak;
Beef Stroganoff;
Roast Beef;
Italian Meat Lasagna;
Vegetable Lasagna;
Cheeseburger;
Mushroom Swiss Cheeseburger;
Chicken with Mushroom cream sauce;
Chicken Cordon-bleu;
Fried Shrimp;
Egg salad sandwich on a large croissant;
Here are the accompanying items that the chef & cook do well:❤️
Baked Beans;
Buttered Baked Potatoes;
Mashed potatoes;
Macaroni and cheese;
Broccoli & Cauliflower, steamed;
Sweet potatoes, mashed;
Potato salad;
Egg Salad;
Waldorf salad;
Zucchini & Yellow Squash.
The food has been improving over the past month and a half.👍
Also, we had a new Director of Dining join the community in the first week of September; he oversees the chef and the cook. The new director hopefully will give us more options and variety to select from on the lunch and dinner menus for each week.
As far as cleanliness of the building, the staff who regularly clean each resident's room are doing a good job. 👍They are very efficient, respectful, pleasant and polite.
The maintenance staff are excellent. 👍If and when something needs maintenance and repairs, it is always taken care of and you're pleased. He is very polite and is a hard worker. He can help you with your television!
We are soon going to have more activities. I'm happy about that.
No assisted living facility is 100% perfect all of the time.
The dining room floors are not kept clean -- should be mopped every week at least.
The Staff are very Caring! 👍
Geraldine Riley★★★★★a year agoMy mom and I took a tour of Brookdale last week and it was wonderful! Not only were they so polite and kind, they had lunch made for us and had wonderful Brookdale-ambassadors, who are residents, to sit with us and chat about how they liked Brookdale. Tiffany gave us a splendid tour, Nancy (the executive director) was extremely personable, everyone was so friendly, the place is immaculate and very homey. It is also very close to our home which made it a prime candidate.
We were deciding between two assisted living facilities over the weekend. My mom chose a different facility because there was a kitchenette in the bedroom which Brookdale had not currently available. I would recommend Brookdale for a tour to definitely check it out!
Rachael E★★★★★6 months agoI found this place to be truly delightful and accommodating. I met with Rhody Richardson (a true gem) and he was knowledgeable and understanding for our situation trying to find the right place for my Aunt. I would recommend working with Brookdale and Rhody especially for placement of your loved one. They have a lot to offer.
Jim M★★★★★4 years agoMy Mom has been a resident of Brookdale Assisted Living for two years. Even though she began her stay in March 2020, at the height of the pandemic, we have felt confident that she is in the best place possible. The staff takes good care of her. Due to quarantines, Covid testing of residents, staff, and all visitors, vaccines for all interested residents, temperature testing, and other measures, Director Nancy Barbee and her staff have done a great job providing a safe environment for my Mom and the other residents. Although my mom does not participate in too many of the activities, there are plenty of activities offered every day. It has been a tough time for all of us, but especially assisted living and nursing home facilities, but Brookdale Dr. Phillips has done a great job!
Reviews and rating from Google, shown as Google publishes them for Brookdale Dr Phillips AL. They are not PlaceWisely verified reviews and do not affect match scores or rankings.
What the regulator says
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