D D★★★★★9 months agoOne Star – Severe Neglect and Lack of Accountability
My uncle entered this assisted living facility three years ago with early dementia. At that time, he was a happy, easy-going man. What followed over the next three years was a steady and heartbreaking decline that we firmly believe was caused by neglect, poor management, and a complete lack of compassion.
Employee turnover was constant, including higher-level administrative staff. The facility was consistently filthy. On one visit, I became physically ill after seeing how dirty my uncle’s bedding was. His room and bathroom were also visibly unclean and poorly maintained.
On one occasion, a staff member referred to my uncle as “nasty” in front of my sister. When confronted, other employees attempted to excuse the comment by saying the worker “didn’t know English,” rather than addressing the disrespect shown to a vulnerable resident.
There were repeated failures in communication and medical care. When my mother called to speak with my uncle one day, we were told he couldn’t come to the phone because he had fallen and was in bed. No one had called an ambulance. Only after my mother insisted did they do so. At the hospital, doctors confirmed his femur was broken and stated that the injury did not align with a simple fall.
My uncle later developed skin cancer. The facility repeatedly mishandled his transportation to treatments, causing him to miss appointments until the cancer eventually became untreatable.
They also lost his expensive dentures, leaving him unable to eat properly—one of the last simple pleasures he had left.
Calls to nursing staff routinely went unanswered. We were often left in the dark about his condition. Most disturbingly, we recently learned that he had another fall and was sent to the hospital for stitches, and no family member was notified—despite both my mother and I calling the facility that same day.
That night, at approximately 2:30 a.m., he was found unresponsive. Staff claimed they perform checks every two hours, yet no one can explain how or why he was “checked” at that hour while supposedly asleep, only to be found unresponsive. He was hospitalized and never regained consciousness.
When I called the facility to inform them of his passing, the employee I spoke with offered no condolences, no acknowledgment—nothing.
At no point did we feel that anyone truly cared about my uncle. Even a former employee told us directly that many staff members “don’t care and shouldn’t be working there.”
My elderly father was responsible for overseeing my uncle’s care and trusted this facility to do their job. That trust was deeply misplaced.
I would never recommend this facility to anyone who loves their family member and expects basic dignity, cleanliness, communication, and humane care.
RIP Uncle Keith, I’m so sorry, you deserved so much more.
